Chris Cagno
Long Beach,NY
Summary
Highly motivated, Goal driven Service Manager With 17 Years experience in the Automotive industry.That consist of 7 years running a fast paced high volume shop as a Manager,7 years as a Auto Tech/Advisor and 3 years in Auto sales.Offering years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
17
17
years of professional experience
Work History
Internal Service Manager
Westbury Jeep
Westbury, NY
04.2019 - Current
- Motivated, led, and supported employees to maintain low turnover.
- Prioritized and dispatched daily work based on technicians' skills and strengths to finish vehicles as quickly as possible.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored employee performance through the analysis of key metrics.
- Created written estimates, and obtained customer consent to proceed.
- Maintained the shop and scheduled repairs to equipment in a timely manner.
- Work with outside vendors for services such as bodywork, PDR, touch-up, windshield installations, etc.
- Open and close repair orders.
- Assist technicians during MPI to ensure no needed service is overlooked.
- Order parts, and create purchase orders.
- Managed parts inventory through SOR and ARO.
- Coded and filed warranty claims.
Automotive Tech/Service Advisor
JC Automotive
oceanside, New York
04.2017 - 04.2019
- Completed simple and advanced repairs on all makes and models for systems such as brakes, exhaust,suspension,cooling system,Hvac and electrical.
- Wheel Alignment specialist
- preformed New york state inspections
- order and price out parts
- Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
- Wrote service orders, accepted payments and updated customer accounts.
Automotive Technician
Goodyear
Freeport, New York
02.2014 - 04.2017
- Specialized in Alignments and Brake service
- Removed and replaced tires, shocks, struts and brakes
- Repaired and replaced belts, hoses and steering systems
- Serviced Air conditioning, heating, engine-cooling and electrical systems
- communicated with customers regarding vehicle issues and potential repairs.
- contributed to repeat and referral business by using strong customer service and problem solving skills.
Sales and Lease Consultant
Star Toyota Of Bayside
Bayside, NY
05.2009 - 07.2012
- Met incoming customers at the door to guide through showroom and sales lot.
- Showcased vehicle features and took customers on test drives in local area.
- Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
- Excelled in S.W.A.T sales (sell whats available today)
- Received over 40 hours of sales training through NY Greater Dealer Association
Education
Master Automotive Technician
New York Automotive and Diesel Institute
2013
Skills
- Superior customer service
- Problem resolution
- Training and development
- Diagnosis and repair
- Detail-oriented
- Team building
- Expert in CDK DMS
- Parts inventory management
- Warranty coding and claims
- Task delegation
- Time management
Timeline
Internal Service Manager
Westbury Jeep
04.2019 - Current
Automotive Tech/Service Advisor
JC Automotive
04.2017 - 04.2019
Automotive Technician
Goodyear
02.2014 - 04.2017
Sales and Lease Consultant
Star Toyota Of Bayside
05.2009 - 07.2012
Master Automotive Technician
New York Automotive and Diesel Institute