CHRIS CARROW
Dallas
Summary
Reliable, safety-conscious delivery driver with strong driving skills and a proven track record in customer service. Committed to efficient and safe delivery of goods, ensuring a positive customer experience. Demonstrated ability to meet deadlines and maintain high operational standards. Seeking part-time position to contribute to timely and effective delivery operations.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Crystal Clear Pools
Robinson
12.2017 - 04.2025
- Managed pool service and maintenance accounts, improving client satisfaction by 23% through tailored solutions and personalized service.
- Drove and managed service and maintenance call routes, delivering parts and equipment directly to clients' homes.
- Streamlined service call and technician dispatch procedures, reducing average job completion times by three days.
- Fostered improved vendor relationships, securing better pricing, and product support for clients.
Call Center Customer Service Representative
A#1 Air
Lewisville
03.2015 - 12.2017
- Assist over 75 customers per day via phone or email; suggesting products, booking service calls, and resolving customer concerns
- Accurately document customer interactions and maintain detailed records of account actions
- Achieve a 32% reduction in call escalations through empathetic communication & efficient problem-solving, consistently exceeding customer expectations
Education
AAS - Personal Computer Support
Dallas College
12.2026
Skills
- Excellent communication (written, verbal, & listening)
- Proficient in computer technology
- Advanced knowledge of Windows, Mac, and CRM software
- Strong problem-solving skills
- Exceptional conflict resolution and de-escalation techniques
- Effective time management
- Precise attention to detail
- Resourceful and innovative
- Self-motivated
- 40 WPM typing
KEY QUALIFICATIONS
- Valid TX driver's license
- Clean driving record
- Ability to pass DMV records check
Timeline
Customer Service Specialist
Crystal Clear Pools
12.2017 - 04.2025
Call Center Customer Service Representative
A#1 Air
03.2015 - 12.2017
AAS - Personal Computer Support
Dallas College
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