Chris Castellano

Conducted comprehensive training sessions for incoming staff.

Developed menu, branding, and name for Cafe.

Provided exceptional customer service.

Oversaw cash handling procedures.

• Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
• Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
• Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
• Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
• Trained employees on general procedures, gym rules and duties.
• Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
• Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
• Implemented safety protocols to reduce incidents of injury among staff and members during workouts or classes.
• Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
• Set and managed employee work schedules for coverage in assigned areas.

• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Boosted student performance by providing individualized support and targeted feedback.
• Initiated new learning methods, eliminating instructional gaps and improving comprehension.
• Promoted classroom safety, collaboration, and best practices.
• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Observed and adopted new techniques from skilled instructors and lecturers.
• Developed and clearly presented classroom rules, guidelines and objectives.