CHRIS C. CAMPBELL
Spanaway,WA
Summary
Dynamic collections professional with 25 years of experience, excelling at Greenberg Grant & Richards in negotiation and dispute resolution. Proven track record of enhancing customer relationships and achieving high recovery rates. Skilled in legal collections and account management, consistently surpassing production goals while fostering team collaboration and efficiency.
Overview
33
33
years of professional experience
Work History
Remote Commercial Collections
Greenberg Grant & Richards
Houston, TX
03.2024 - 08.2024
- Negotiated commercial repayments, settlements, and dispute resolutions with diverse business clients.
- Conducted research on misapplied payments in collaboration with sales staff and clients.
- Enforced personal guarantees to secure collections and enhance customer retention efforts.
- Managed collections from local sole proprietors to large multinational corporations.
- Demonstrated strong work ethic and self-motivation in remote work environment.
Collections Specialist
Merchants Credit Association
Bellevue, WA
08.2022 - 11.2023
- Leveraged 25 years of collection experience to excel in third-party collections at leading agency.
- Achieved promotion to collections portfolio within 30 days by completing MCA training program.
- Consistently exceeded production goals while contributing industry knowledge to enhance product team.
- Utilized MCA legal recoveries program, surpassing performance of collectors with over ten years' experience.
- Applied expertise in legal remedies alongside traditional payment arrangements and medical insurance claims.
- Departed due to family medical situation requiring attention; alternative work arrangements were declined.
Collections Specialist
Puget Sound Collections
Tacoma, WA
12.2013 - 04.2022
- Promoted to manage large balance portfolio after four months of employment.
- Utilized 25 years of collection experience to enhance overall production revenue.
- Collected bad debt accounts, including secured and unsecured debts on diverse portfolio.
- Employed professional communication and negotiation skills to exceed production goals.
- Led projects to improve collection department's efficiency and productivity.
- Drafted work instructions and workflows for commercial collections.
- Assisted legal department with garnishment writs and default judgments.
- Developed insurance billing work instructions for medical accounts, training new hires.
Collector/Legal Clerk
NCO FINANCIAL SYSTEMS INC
04.2012 - 08.2013
- Negotiated bad debt collections for district court, local utilities, and medical portfolios.
- Exceeded production goals while leveraging experiences to enhance performance.
- Completed certified HIPAA certification course to strengthen knowledge of medical collections.
- Promoted to Legal Clerk in NCO Financial legal department in August 2012.
- Managed workload requirements and assisted in preparing suit candidates for service.
- Expanded expertise in legal collection remedies and enforcement of NCO judgments.
Collector
AMO RECOVERIES
Lynnwood, WA
06.2011 - 03.2012
- Negotiated unsecured retail and commercial debt for diverse clientele in third-party agency.
Commercial Leasing Portfolio Rep
FINANCIAL PACIFIC LEASING
Federal Way, WA
03.2008 - 04.2009
- Managed multi-million-dollar lease portfolio for diverse nationwide business entities.
- Negotiated payments, settlements, repossessions, and lease modifications to reduce delinquency rates.
- Conducted liability investigations and fraud detection during initial lessee contact.
- Identified asset locations to prepare for potential legal action when necessary.
- Earned respect of colleagues through strong work ethic and exceptional collection skills.
- Received multiple achievement awards for high productivity and contributions to team success.
WIZARD CARPET CLEANING
Tacoma, WA
01.2005 - 01.2008
- A family business owned by my brother I ran a small business office involving AR/AP in addition to client statement billing, reconciliations, and invoice collections.
- Secondary duties were marketing trending which included competitor evaluations & analysis and of course assisting with sales.
- Out of Business
Collector
CONVERGENT RESOURCES INC
Renton, WA
08.2001 - 11.2004
- Collected bad debt accounts through asset and liability investigations, dispute resolutions, and legal remedies.
- Achieved promotion to large balance portfolio by consistently meeting quotas and production goals.
- Specialized in commercial account resolutions and ensured compliance with FDCPA regulations.
- Assisted management in training department on effective methods for commercial collections.
- Negotiated payments and settlements while maintaining strong client relationships.
- Excelled in group pool environment, contributing to team success in collections.
- Led by example to promote best practices within the department.
WIZARD CARPET CLEANING
Spanaway, WA
12.2000 - 08.2001
- A family business owned by my brother I ran a small business office involving AR/AP in addition to client statement billing and invoice collections.
- Secondary duties were assisting with day-to-day operations completing work orders in a timely manner.
- Out of business
Commercial Collections
NCO FINANCIAL INC
Beaverton, OR
03.2000 - 10.2000
- Formally Milligan & McMichael’s this corporation was known as one of the industries largest and most successful commercial collection agencies.
- My duties were to build up consumer and business relations for the efficient collection of various secured and unsecured commercial debts working directly with clients and business owners to find the best path forward on collections, dispute resolutions, and payment or settlement negotiations.
- My secondary duties were asset and liability investigations communicating with the sales staff to research supporting documentation and validations of sensitive liability issues.
- Due to family issues I ended my employment and returned back to Washington State.
Collection Lead
OSI GROUP INC
Kirkland, WA
11.1993 - 12.1997
- Expedited collection of bad debt accounts, achieving significant recovery rates.
- Negotiated settlements for utilities, municipalities, bankcards, student loans, and WA State Department of Revenue.
- Advanced from entry-level collector to management position within one year through consistent performance.
- Supervised a team of collectors, providing training and support to meet production targets.
In house credit/collections
REGIONAL TELEPHONE DIRECTORIES
Tacoma, WA
05.1991 - 03.1993
- My duties here was negotiating payment arrangements on accounts 30 days to 150 days past due and informing the sales department on sensitive issues concerning client relations.
- I also corresponded with various collections agencies, attorney offices regarding settlements or disputes, and researching and preparing suit affidavits.
- My secondary duties was handling all bankruptcy accounts which included filing creditor claims with the corporate officers approval.
- I prepared the collection department statistics and generated weekly progress reports and assisting in the training of all new hire employees.
Education
Certification -
American Collections Association
11.1996
Small business management, College level English, The evolution of life thru the epochs
Tacoma Community College
TacomaRetail/Commercial Collections, Business Law 220, College level math & algebra, The Free Press and opinion shaping
Pierce College -Tacoma
TacomaSkills
- Negotiation techniques
- Legal collections
- Account management
- Dispute resolution
- Payment processing
- Customer relationship management
Timeline
Remote Commercial Collections
Greenberg Grant & Richards
03.2024 - 08.2024
Collections Specialist
Merchants Credit Association
08.2022 - 11.2023
Collections Specialist
Puget Sound Collections
12.2013 - 04.2022
Collector/Legal Clerk
NCO FINANCIAL SYSTEMS INC
04.2012 - 08.2013
Collector
AMO RECOVERIES
06.2011 - 03.2012
Commercial Leasing Portfolio Rep
FINANCIAL PACIFIC LEASING
03.2008 - 04.2009
WIZARD CARPET CLEANING
01.2005 - 01.2008
Collector
CONVERGENT RESOURCES INC
08.2001 - 11.2004
WIZARD CARPET CLEANING
12.2000 - 08.2001
Commercial Collections
NCO FINANCIAL INC
03.2000 - 10.2000
Collection Lead
OSI GROUP INC
11.1993 - 12.1997
In house credit/collections
REGIONAL TELEPHONE DIRECTORIES
05.1991 - 03.1993
Certification -
American Collections Association
Small business management, College level English, The evolution of life thru the epochs
Tacoma Community College
Retail/Commercial Collections, Business Law 220, College level math & algebra, The Free Press and opinion shaping
Pierce College -Tacoma