Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chris Chinni

Commercial Banking
Boca Raton

Summary

Strategic executive with 25+ years leading multi-site operations, scaling service delivery, and integrating acquisitions. Proven success in building processes from the ground up, driving operational excellence, and managing P&L for high-growth, PE-backed and Fortune 500 organizations. Expertise in human capital management, KPI development, governance, and vendor negotiations. Known for improving inefficient processes, professionalizing operations, and aligning delivery capabilities with aggressive growth objectives.

Overview

2026
2026
years of professional experience
4
4
Certifications

Work History

SVP, Commercial Banking

EverBank (formerly TIAA Bank)
2018 - Current
  • Lead 100-person, $13B assets, servicing operations across multiple states.
  • Built and scaled new lending lines via M&A and organic growth.
  • Directed all servicing technology, automation, and process improvements.
  • Designed workflows, risk controls, and compliance frameworks.
  • Managed operational KPIs/OKRs and multi-million-dollar budgets.

Manager, Digital Labor Advisory

KPMG, LLP
2015 - 01.2018
  • Company Overview: KPMG is a professional service company and one of the Big Four auditors.
  • Advised clients on RPA, automation, and operational transformation.
  • Created governance strategies and roadmaps.
  • Led process automation analyses and implementations.

Founder & CEO

CMS - Contact Management Solutions
01.2010 - 01.2016
  • Company Overview: B2B BPO and consultative services company providing collections, contact center, cash flow related process solutions for Fortune 1000 and small businesses
  • Built and sold B2B collections and contact center firm.
  • Scaled to $1M+ annual revenue; established offshore operations.

President

Medfi International, LLC
01.2011 - 01.2013
  • Company Overview: A healthcare receivables management company servicing receivables generated by foreign visitors to US hospitals.
  • Increased revenue by 100% and net profit by 800% in 9 months.
  • Turned around healthcare receivables company.

COO

RSource
01.2008 - 01.2010
  • Company Overview: A start-up receivables management outsourcing company providing receivable collections solutions to healthcare providers focusing on, hospitals and physician groups.
  • Scaled start-up to $1M revenue in year one; implemented tech and process infrastructure.

SVP, Contact Center Operations

American Express Business Finance / Key Bank
01.2004 - 01.2008
  • Company Overview: American Express Business Finance is a former division of American Express which provided fast and reliable financing for business equipment through enrolled vendor partners.
  • Managed $2.6B receivables; cut delinquency 300bps; delivered $12M debt sale windfall.

SVP, Contact Center Operations

Creditek (Genpact)
01.2002 - 01.2004
  • Company Overview: Order-to-cash cycle and enterprise receivables mgmt. company, providing outsourced A/R consultation and management services to small to mid-sized corporations.
  • Oversaw 347 FTEs globally; improved DSO by 50 days for a key client.

Manager, Financial Services Consulting

BearingPoint (KPMG)
01.1999 - 01.2002
  • Company Overview: A $4.9B Big 4 consulting firm, providing audit, tax, integration, and advisory services from 90 offices throughout the US. Acquired by KPMG.
  • Delivered operational redesign and technology integration.

VP, International & Outsourced Contact Centers

CIT / AT&T Capital
01.1992 - 01.1999
  • Company Overview: Formerly a $6.4B commercial bank holding company offering financial services to small and midsized businesses.
  • Managed 450+ global staff overseeing $18B in portfolios.

Education

MPA - Public Administration

Seton Hall University

Skills

  • Operational Strategy & Execution

  • Multi-Site Leadership & Human Capital Management

  • M&A Integration & Process Harmonization

  • P&L Ownership & Financial Accountability

  • KPI design and oversight

Certification

Six Sigma Green Belt, Villanova University

Timeline

President

Medfi International, LLC
01.2011 - 01.2013

Founder & CEO

CMS - Contact Management Solutions
01.2010 - 01.2016

COO

RSource
01.2008 - 01.2010

SVP, Contact Center Operations

American Express Business Finance / Key Bank
01.2004 - 01.2008

SVP, Contact Center Operations

Creditek (Genpact)
01.2002 - 01.2004

Manager, Financial Services Consulting

BearingPoint (KPMG)
01.1999 - 01.2002

VP, International & Outsourced Contact Centers

CIT / AT&T Capital
01.1992 - 01.1999

SVP, Commercial Banking

EverBank (formerly TIAA Bank)
2018 - Current

Manager, Digital Labor Advisory

KPMG, LLP
2015 - 01.2018

MPA - Public Administration

Seton Hall University

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Chris ChinniCommercial Banking