Passionate and Detail-orientated management professional with proven experience in operations and continuous improvement driving growth and operational efficiency, while focusing on retention and customer satisfaction.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Regional General Manager
Brinks Armored
Dallas, TX
08.2015 - Current
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Streamlined Vaulting operations generating $3MM in annualized savings
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Interacted well with customers to build connections and nurture relationships.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reduced operational risks while organizing data to forecast performance trends.
Supervised daily operations of multi-million dollar Secured Logistics operation.
Developed and rolled out new policies designed to bolster productivity and reduce overall Labor and Equipment costs.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Security Office
Rockford Health System
Rockford, IL
10.2011 - 10.2014
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Patrolled and monitored premises in company vehicle and by foot.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.