Chris Combs
Pawtucket,RI
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Proficiently dexterous at monitoring premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
11
11
years of professional experience
Work History
Security Officer
Ocean State Protective Services
08.2022 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Driver
JBC Couriers LLC
10.2022 - 01.2024
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Driver
Uber, Lyft
08.2019 - 10.2022
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries and customer pick up's by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Navigated challenging weather conditions safely while maintaining on-time pick up's.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
CNA
Riverview Healthcare Community
09.2016 - 06.2019
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Call Center Representative
CVS
08.2013 - 09.2016
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Data Entry Supervisor
Narragansett Bay Insurance Company
08.2012 - 12.2013
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
- Streamlined data entry processes for increased efficiency by identifying bottlenecks and optimizing workflows.
- Enhanced team productivity with thorough training on software, keyboard shortcuts, and best practices for data input.
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
Data Entry Clerk
Xerox
04.2013 - 08.2013
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Education
CNA Certification - CNA
08.2016
High School Diploma -
06.1997
Skills
- Emergency Management and Prevention
- Staff Management
- Document Management
- Detail Oriented
- Conflict De-Escalation
- Government Security Clearance
- Superior Customer Service
- Public relations
- Teamwork and collaboration
- Time management
- Organizational skills
- Reliability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Driver - JBC Couriers LLC
10.2022 - 01.2024
Security Officer - Ocean State Protective Services
08.2022 - Current
Driver - Uber, Lyft
08.2019 - 10.2022
CNA - Riverview Healthcare Community
09.2016 - 06.2019
Call Center Representative - CVS
08.2013 - 09.2016
Data Entry Clerk - Xerox
04.2013 - 08.2013
Data Entry Supervisor - Narragansett Bay Insurance Company
08.2012 - 12.2013
Coventry High School - CNA Certification, CNA
East Greenwich High School - High School Diploma,
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