Francisco Alberto Peralta Cipion
Pawtucket,RI
Summary
Dynamic Field Service Technician with a proven track record at Mettler Toledo, excelling in troubleshooting and repair of analytical instruments. Recognized for exceptional customer service and technical support, enhancing user adherence to protocols. Skilled in preventive maintenance and calibration, driving operational efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Mettler Toledo
10.2021 - Current
- Pipette Calibration and Repair.
- Daily report and archive documents.
- Diagnosed and resolved equipment malfunctions, ensuring optimal performance of analytical instruments.
- Conducted routine maintenance and calibration for precision measurement systems to enhance reliability.
- Provided technical support and training to clients, improving user adherence to operational protocols.
- Collaborated with engineering teams to implement design modifications that increased service efficiency.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
QC Inspector /Clean Room Technician
High Purity New England
02.2021 - 10.2021
- Conducted thorough inspections of materials and products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality-related issues effectively.
- Utilized inspection tools such as calipers, micrometers, and gauges for accurate measurements.
- Documented inspection results and non-conformance reports to maintain quality assurance records.
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Maintained clean, neat and organized work area to prevent safety hazards, reducing workplace incidents 90%.
Sales Representative
Mobil Ice Cream Corp S,A
01.2018 - 02.2019
- Developed and maintained strong relationships with clients to drive customer satisfaction and loyalty.
- Conducted market research to identify new sales opportunities and competitive trends.
- Collaborated with marketing team to develop promotional strategies for product launches.
- Delivered engaging product presentations to potential clients, enhancing product understanding and interest.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted market research to identify emerging trends and competitive strategies.
Business Officer
Banco Y Leasing Confisa
03.2016 - 01.2018
- Managed daily banking operations, ensuring compliance with regulatory standards and internal policies.
- Developed and implemented strategic initiatives to enhance customer service efficiency and satisfaction.
- Analyzed financial data to identify trends and provide insights for informed decision-making.
- Oversaw budgeting processes, maintaining accuracy in financial forecasting and reporting.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Enhanced operational efficiency through process improvements and streamlined workflows.
- Managed financial operations for increased profitability, including budgeting, forecasting, and expense control.
- Championed change management initiatives that resulted in enhanced organizational agility and adaptability.
- 3 years of analyst experience.
Education
BBA - Business Administration
University National Evangelical
Dominican Republic11-2011
Skills
- Problem-solving
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Inventory management
- Technical support
- Repair and installation
- Service quality
- Equipment inspection
- Technical analysis
- Calibration procedures
- Team supervision
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Field Service Technician
Mettler Toledo
10.2021 - Current
QC Inspector /Clean Room Technician
High Purity New England
02.2021 - 10.2021
Sales Representative
Mobil Ice Cream Corp S,A
01.2018 - 02.2019
Business Officer
Banco Y Leasing Confisa
03.2016 - 01.2018
BBA - Business Administration
University National Evangelical