Work Preference
Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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CHRIS CUMMINGS

Newnan,Georgia

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Senior Director of Operations Support & InnovationOwnerDirector of OperationsRegional Vice President

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Atlanta, GA
Open to relocation: Yes

Important To Me

Company Culture

Summary

Results-driven Operations Services leader with a strong track record in managing complex operations and spearheading process improvements. Expertise in enhancing operational efficiency through the successful execution of high-impact projects and strategic initiatives. Recognized for the ability to streamline workflows while fostering collaboration within store teams and adapting seamlessly to dynamic environments. Committed to driving continuous improvement and delivering exceptional results in fast-paced settings.

Overview

32
32
years of professional experience

Work History

Senior Director of Operations Support & Innovation

The Honey Baked Ham Company
Alpharetta, GA
12.2019 - 06.2026
  • Facilitated efficient operational services to enhance performance across over 500 HoneyBaked Ham franchise and company-owned locations.
  • Streamlined operational processes to enhance efficiency across production and distribution channels.
  • Led cross-functional teams to implement strategic initiatives, improving overall productivity and service quality.
  • Developed and monitored key performance indicators, ensuring alignment with organizational goals and objectives.
  • Mentored district managers, fostering leadership development and continuous improvement within operations.
  • Evaluated operational workflows, identifying areas for process enhancements that increased throughput and reduced waste.
  • Led change management efforts to successfully implement new technologies and systems across the organization.
  • Engaged with fellow senior leaders to design comprehensive strategic plans aimed at enhancing organizational performance.

Owner

Window Genie Of Newnan
Newnan, GA
10.2018 - 11.2019
  • Founded and managed franchise-based home services business focused on window cleaning, window tinting, and pressure washing
  • Developed and implemented business plan focusing on excellence in service as well as operational execution to get operations running on the best foundation
  • Achieved customer satisfaction by resolving any issues quickly and efficiently. Achieved 80 Net Promoter Score in an industry that average NPS is in 50-60 range
  • Established budgets, negotiated costs with vendors and worked to reduce monthly expenses
  • Built company's reputation within community as a reliable and trustworthy home services organization
  • Applied human resource expertise to optimize hiring, training and performance

Director of Operations

Areas USA
Atlanta, GA
06.2017 - 10.2018
  • Oversaw strategic partnership for four retail concessions contracts at Hartsfield-Jackson Atlanta International Airport, ensuring operational efficiency across sixteen concepts by leading a team of four concourse managers, ten assistant concept managers, and more than eighty hourly staff.
  • Oversaw operations across diverse retail formats, ensuring optimal performance of newsstands, sunglasses shops, international fashion outlets, and premium luggage stores.
  • Oversaw relationships with contracted tenant partners to align operational strategies. Directed partner engagement for Brookstone, Johnston & Murphy, Fire CZ, Jewelry, Swarovski, and Bluwire Electronics to enhance service delivery. Established performance expectations and guidelines for tenant partners to achieve business objectives.
  • Increased net promoter score from 78 to 85 through effective execution of Areas customer service programs across Areas Atlanta locations
  • Initiated specialized sports apparel promotion across newsstand locations which delivered a 183% increase in category revenue
  • Evaluated and upgraded existing fresh sandwich selections, focusing on variety and shelf life to drive significant revenue growth.

Regional Vice President

Family Christian Stores
Atlanta, GA
01.2014 - 04.2017
  • Oversaw performance and strategic initiatives for 125 retail locations, ensuring effective management of over 1,000 staff across eight districts.
  • Facilitated $2 million in regional sales growth in 2016 by implementing effective conversion strategies and optimizing average ticket values through comprehensive sales training and goal-setting processes.
  • Led a cross functional team that developed and trained a new field organization hiring process and procedure to improve field talent selection of potential A-player candidates
  • Key participant of cross functional team that transformed guest service culture by redefining ideal experience, developing and implementing LMS, new processes and performance standards resulting in 20% guest satisfaction (OSAT) improvement over a two year period
  • Led a cross functional team in development and roll out of a guest complaint resolution model for the organization which contributed to improved guest satisfaction scoring
  • Collaborated in the creation and rollout of a talent management system balanced scorecard and incentive plan, leading to improved selection skills and elevated talent within multi-unit management.
  • Developed strategy for specialty product category growth which resulted in a 20% sales growth rate, expansion of product assortment and quality, improved in-stocks in three key categories

District Manager

Family Christian Stores
Pittsburgh, PA
03.2009 - 01.2014
  • Oversaw multi-store management for 19 locations, ensuring effective leadership of 150 employees through 19 store managers to enhance operational efficiency in Pennsylvania, West Virginia, Ohio, and New Jersey.
  • Attained highest district manager scorecard rankings in fiscal years 2012 and 2014. Consistently ranked among the top three in fiscal years 2011 and 2013. Oversaw sales process management in stores through role-playing, sales observation, and constructive critique. Developed and executed a talent tracking process that effectively identified and managed team performance.
  • Conducted interactive training sessions for newly hired district managers, focusing on essential management practices and company policies.

Store Manager

Bed Bath & Beyond
Union, NJ
01.2002 - 03.2009

Multi-Site Practice Manager

Healthy Pet, LLC
Fairfield, CT
01.2001 - 01.2002

Store Manager

Wal-Mart Stores, Inc
Bentonville, AR
06.1994 - 12.2001

Education

Bachelor of Science - Business Management

Slippery Rock University
Slippery Rock, PA
1994

Skills

  • Operational excellence
  • Results-Oriented
  • Servant Leader
  • Customer Focus
  • P & L Analysis
  • Cross-functional coordination
  • Team Building
  • Talent Selection
  • Staff Training & Development
  • Visual Merchandising

Additional Information

  • Have led or attended humanitarian mission trips to Monterrey Mexico, Cusco Peru, and North Georgia, USA
  • Member of Newnan Coweta Business Association
  • Hobbyist Woodworker

Timeline

Senior Director of Operations Support & Innovation

The Honey Baked Ham Company
12.2019 - 06.2026

Owner

Window Genie Of Newnan
10.2018 - 11.2019

Director of Operations

Areas USA
06.2017 - 10.2018

Regional Vice President

Family Christian Stores
01.2014 - 04.2017

District Manager

Family Christian Stores
03.2009 - 01.2014

Store Manager

Bed Bath & Beyond
01.2002 - 03.2009

Multi-Site Practice Manager

Healthy Pet, LLC
01.2001 - 01.2002

Store Manager

Wal-Mart Stores, Inc
06.1994 - 12.2001

Bachelor of Science - Business Management

Slippery Rock University

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CHRIS CUMMINGS