LAUREN SUN CUMMINGS
North Richland Hills
Summary
Operations and client experience professional with a strong background in healthcare management and team leadership. Demonstrated ability to enhance operational efficiency, streamline onboarding, and foster client relationships through effective communication and organization.
Overview
15
15
years of professional experience
Work History
Director of Operations and Executive Support
SEVN Therapy Co.
Colleyville
01.2026 - Current
- Oversee daily operations for a growing therapy practice, managing clinical workflows and supporting therapists across operational systems.
- Lead recruiting and hiring for clinical and operational roles, streamlining onboarding processes to reduce time-to-productivity.
- Coordinated therapist onboarding, scheduling, client communication, and administrative systems to enhance operational efficiency.
- Developed and improved internal systems and processes to facilitate company growth and organizational effectiveness.
- Coordinated executive and family support for ownership, managing scheduling, logistics, events, and daily operational needs.
- Serve as a liaison between ownership, therapists, vendors, and operational staff to keep communication and workflow running smoothly.
- Manage all social media content, marketing coordination, and brand presence across digital platforms.
Operations Manager
SEVN Therapy Co.
Colleyville
07.2025 - 01.2026
Client Advisor
Louis Vuitton
Fort Worth
06.2017 - 02.2018
- Orchestrated personalized shopping experiences, driving high-value sales transactions.
- Delivered luxury-level customer service, fostering long-term client relationships.
- Ensured strong product knowledge and upheld visual presentation standards.
Studio Manager
Zyn22
Southlake
08.2015 - 06.2017
- Led hiring, training, coaching, and support for studio staff.
- Managed daily studio operations, scheduling, retail inventory, and enhanced client experience to foster loyalty.
- Planned events and marketing initiatives to increase community engagement and brand visibility.
- Implemented operational procedures that facilitated seamless adaptation to rapid company growth.
Stylist
Michael Kors
Frisco
11.2011 - 02.2015
Education
University of Mississippi - Accountancy
University of Mississippi
Oxford, MS01-2015
Skills
- Operations Management
- Executive Support
- Operational Strategy
- Project Oversight
- Operational Excellence
- Budget management
- Performance Analytics
- Client Relations
- Team Leadership
- Hiring & Onboarding
- Recruitment strategy
- Scheduling & Coordination
- Microsoft Office
- Slack
- Canva
- Process improvement
- Problem solving
Personal Information
Title: Director of Operations & Executive Support
Timeline
Director of Operations and Executive Support
SEVN Therapy Co.
01.2026 - Current
Operations Manager
SEVN Therapy Co.
07.2025 - 01.2026
Client Advisor
Louis Vuitton
06.2017 - 02.2018
Studio Manager
Zyn22
08.2015 - 06.2017
Stylist
Michael Kors
11.2011 - 02.2015
University of Mississippi - Accountancy
University of Mississippi