Hailey Coleman
Delray Beach,FL
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Artist Relations Director, Operations manager, Social Media Director, Support bookings
Kemistry
10.2023 - Current
- Main point of contact for Artist teams, not only on site but marketing, hospitality, and advancing.
- Maintained social media, and coordinated schedule with venue, artists teams and promoters.
- Booked and coordinated local talent.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Opened and closed door operations and monitored team to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in hospitality and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to promoters and venue owners.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Stage Manager, Artist Relations
OneVibe Presents
06.2023 - 10.2023
- Supervised production staff and upkeep stage / artist areas.
- Streamlined communication between event staff, venue staff, security staff and artists teams.
- Implemented effective time management strategies during soundchecks, optimizing productivity while adhering to strict deadlines.
- Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between artists.
- Enforced safety measures due to potential stage equipment hazards.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
Stage Manager at Forbidden Kingdom Music Festival
Insomniac
06.2023 - 06.2023
- Main point of contact for Dragons Den stage.
- Coordinated artist arrival and attended to artists needs.
- Supervised production staff and upkept stage / artist areas.
- Streamlined communication between event staff, security staff, and artists teams.
- Implemented effective time management strategies during soundchecks, optimizing productivity while adhering to strict deadlines.
- Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between artists.
- Enforced safety measures due to potential stage equipment hazards.
- Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
Front Desk Coordinator
Relive Health
12.2022 - 05.2023
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Head Bartender
Bar 25
04.2022 - 11.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Lead Bartender
Planta
04.2021 - 04.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender/Server/Trainer
California Pizza Kitchen
03.2016 - 04.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Associate of Arts -
Palm Beach State College
Palm Beach Gardens, FL08.2020
Skills
- Problem resolution
- Multitasking
- Team contribution
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Brand Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Multitasking Abilities
- Organizational Skills
- Managing Operations and Efficiency
References
Ashley Houska
California Pizza Kitchen
Ahouska@cpk.com
Darrick Nelson
Deep Breath Management
Darrick@deepbreathmgmt.com
Angel Candelaria
Kemistry Nightclub
angel@kemistrynightclub.com
Timeline
Artist Relations Director, Operations manager, Social Media Director, Support bookings
Kemistry
10.2023 - Current
Stage Manager, Artist Relations
OneVibe Presents
06.2023 - 10.2023
Stage Manager at Forbidden Kingdom Music Festival
Insomniac
06.2023 - 06.2023
Front Desk Coordinator
Relive Health
12.2022 - 05.2023
Head Bartender
Bar 25
04.2022 - 11.2023
Lead Bartender
Planta
04.2021 - 04.2022
Bartender/Server/Trainer
California Pizza Kitchen
03.2016 - 04.2021
Associate of Arts -
Palm Beach State College
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