KatieAnn Karlsen
West Palm Beach,FL
Summary
Initiative-driven professional with a strong record of exceeding team and organizational goals. Highly responsible and detail-oriented, demonstrating exceptional organizational skills. Proven collaborator fostering a productive and positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations & Social Media Manager
Glyndon Swim Club
Glyndon, MD
05.2017 - Current
- Spearheaded business development initiatives that transformed the club from near-bankruptcy to a profitable operation within five years
- Personally recruited to return and lead operations again in Summer 2024 due to outstanding past performance
- Managed daily operations for a 4,000-member facility and a staff of 30+, optimizing workflows and enhancing member satisfaction
- Increased social media engagement by 76% through strategic content planning and brand revitalization
- Oversaw budget, inventory, vendor relations, and compliance, driving cost savings and improved profitability
- Revitalized snack shack operations by streamlining supply chains and introducing new offerings aligned with customer preferences
Server/Bartender
Mulligan’s & Avocado Grill
West Palm Beach, FL
10.2023 - 05.2024
- Delivered exceptional guest experiences in a fast-paced, high-volume environment
- Increased repeat customer visits by making personalized recommendations
- Maintained 98% order accuracy and upheld food presentation standards
Education
Bachelor of Science - Business Marketing, Minor in Psychology
Palm Beach Atlantic University
West Palm Beach, FL05.2024
Skills
- Time management and multitasking
- Order accuracy
- Customer service
- Inventory management
- Sales techniques
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
- Team leadership and delegation
- Customer relationship management
- Upselling and persuasion
- Operational efficiency
- Social media marketing
Awards
CPR & First Aid Certified, Red Cross Lifeguard & Pool Operator Certified, ServSafe Food Handler Certified
Volunteer Experience
- Baltimore Food Kitchen, Volunteer Server, Baltimore, MD, Prepared and served meals to underserved families in the Baltimore community, Provided compassionate support and helped coordinate efficient meal service during peak periods
- Peggy Adams Animal Rescue League, High School Volunteer & Foster Caregiver, Palm Beach County, FL, Fostered abandoned and medically vulnerable animals, ensuring safe and nurturing temporary homes, Assisted staff with animal care, adoption events, and shelter operations while promoting humane education
Certification
• CPR & First Aid Certified
• Red Cross Lifeguard & Pool Operator Certified
• ServSafe Food Handler Certif
Timeline
Server/Bartender
Mulligan’s & Avocado Grill
10.2023 - 05.2024
Director of Operations & Social Media Manager
Glyndon Swim Club
05.2017 - Current
Bachelor of Science - Business Marketing, Minor in Psychology
Palm Beach Atlantic University