Summary
Overview
Work History
Education
Skills
Timeline
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Chris Dehmel

Mansfield,TX

Summary

Self-motivated Operations Manager well-versed in business processes. Successful at collaborating with peers and direct reports to streamline and strengthen processes, boost production and control costs. Highly organized, detail-oriented and safety-driven with solid record of accomplishment in meeting and exceeding business targets. Motivated professional offering a Certificate of Completion in a fast paced Cyber Security Bootcamp. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Knowledge in analyzing and implementing security plans and initiatives.

Overview

21
21
years of professional experience

Work History

Customer Experience Manager

Home Depot
Fort Worth, TX
12.2022 - Current
  • Analyzed customer feedback data to identify areas of improvement in the customer experience.
  • Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
  • Developed customer service policies and procedures to ensure a consistent and positive experience.
  • Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.

Operations Manager

Home Depot
Fort Worth, TX
07.2019 - 12.2022
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Managed daily operations, including supervising multiple team members across 5 departments.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Selected as community captain where I organized projects, coordinated activities and managed expenses with teams of up to 50 volunteers.
  • Assisted in training of newly promoted district peers.
  • Selected as acting general manager during all vacations, leaves and other time off requests.

Merchandising Manager

Home Depot
Fort Worth, TX
02.2016 - 07.2019
  • Led department meetings to build team cohesiveness and coordinate projects
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Assessed purchasing needs and reviewed in-store sales and inventory levels.
  • Increased overall Sales Comp and Customer Satisfaction scores year over year.
  • Led team in all event planning and execution.

Department Supervisor

Home Depot
Mansfield, TX
02.2011 - 01.2016
  • Increased Sales Comp year over year in Hardware Department
  • Improved overall store performance in key metrics on Front End to receive top ProXtra and top Credit performance in disctrict.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Delegated tasks appropriate to individual employees to provide development opportunities.

Freight Team Associate

Home Depot
Mansfield, TX
02.2006 - 02.2011
  • Transported pallets of inventory items using forklift, observing safety rules in operating heavy equipment and handling sensitive inventory.
  • Addressed overhead maintenance opportunities by purging top department classes, organizing palletized freight and daily shelf maintenance.
  • Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.

Loss Prevention Associate

Best Buy
Arlington, TX
03.2003 - 02.2006
  • Maintained store compliance with physical security schematics to protect assets.
  • Partnered with store managers on basis to conduct loss investigations.
  • Carefully monitored and supervised customer's activities in store to detect signs of attempted theft.

Education

Certificate of Completion - Cybersecurity

The University of Texas At Arlington
Arlington, TX
09.2023

Associate of Arts - Healthcare

Tarrant County College
Arlington, TX

Skills

  • Incidents management
  • Cost reduction and containment
  • Staff training and development
  • Process improvement strategies
  • Performance management
  • Inventory control
  • Results Driven
  • Team Oriented

Timeline

Customer Experience Manager

Home Depot
12.2022 - Current

Operations Manager

Home Depot
07.2019 - 12.2022

Merchandising Manager

Home Depot
02.2016 - 07.2019

Department Supervisor

Home Depot
02.2011 - 01.2016

Freight Team Associate

Home Depot
02.2006 - 02.2011

Loss Prevention Associate

Best Buy
03.2003 - 02.2006

Certificate of Completion - Cybersecurity

The University of Texas At Arlington

Associate of Arts - Healthcare

Tarrant County College

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Chris Dehmel