CHRIS DE LA CRUZ
Spring,TX
Summary
Dedicated Customer Service Representative with a strong background in enhancing guest satisfaction through effective communication and teamwork. Expertise in multitasking and time management, providing support to colleagues during peak hours to boost productivity. Focused on upholding high standards of safety and cleanliness.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Cleaner
Windsor Building Services
Spring, Texas
08.2026 - Current
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Restocked soap, paper towels, and restroom supplies in occupied facilities.
- Maintained cleaning carts, tools, and janitorial equipment for daily use.
Crew Member
Canes Chicken Fingers
Conroe, Texas
05.2025 - 07.2026
- Served food and beverages promptly with focused attention to customer needs.
- Managed multiple tables simultaneously, ensuring high service quality and customer satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Collaborated with colleagues during peak hours to streamline workflow and maintain efficient service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Responded to customer inquiries swiftly, providing personalized service that contributed to positive dining experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Fulfillment /curbside
Sam's Club
Conroe, Tx
09.2022 - 04.2025
- Demonstrated self-motivation in achieving team goals, with a strong sense of personal responsibility.
- Collaborated effectively with team members to meet project deadlines in fast-paced environments.
- Executed tasks independently while contributing to team efforts independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, optimizing workflow and supporting team members in achieving daily goals.
- Pursued continuous learning to enhance skills and knowledge and committed to continual improvement.
- Adapted schedule to accommodate night, weekend, and holiday shifts across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Applied critical thinking to analyze problems and propose solutions to break down problems, evaluate solutions and make decisions.
- Quickly learned new technologies and adapted to software applications quickly to new technology and software applications.
- Demonstrated adaptability in learning new concepts efficiently in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Offered guidance and instruction to enhance team performance to improve team performance.
Server
Waffle House
Conroe, Tx
01.2022 - 07.2022
- Managed multiple tables simultaneously, maintaining high service quality and guest satisfaction.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Attended to customer needs promptly, delivering personalized service to enhance overall satisfaction.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Collaborated with colleagues during peak hours, improving workflow and guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Klein High School
Spring, TXSkills
- Food preparation
- Food safety practices
- Safe food handling
- Taking orders
- Inventory restocking
- Customer service
- Multitasking and organization
- Time management
- Teamwork and collaboration
- Clear communication
- Verbal and written communication
- Attention to detail
- Problem-solving
- Initiative and Self-motivation
- Basic math
- Heavy lifting
Certification
Food handlers
Timeline
Cleaner
Windsor Building Services
08.2026 - Current
Crew Member
Canes Chicken Fingers
05.2025 - 07.2026
Fulfillment /curbside
Sam's Club
09.2022 - 04.2025
Server
Waffle House
01.2022 - 07.2022
High School Diploma -
Klein High School