Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chris DeVasto

Methuen,MA

Summary

Senior management professional and servant leader, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Manager of Project Management

Microsoft
04.2022 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional team of 40 Project Managers, including 15 direct reports, to achieve project milestones and deliver high-quality results.
  • Product Go Lives of 533 implementations in 2024 of DAX Copilot product lines, generating annual revenue of 98.49 million.
  • Assisted in identifying opportunities to decrease implementation cycle time for DAX Copilot products from 54 to 37 days.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Resolved issues identified and escalated by Project Managers from teams and customers regarding internal or critical customer issues, and managed internal executive engagement for escalations, as needed.

Principal Project Manager

Nuance Communications
04.2006 - 04.2022
  • Streamlined project management processes by implementing agile methodologies, resulting in increased efficiency and reduced timetomarket.
  • Championed change management initiatives within the organization, ensuring seamless adaptation to new processes and technologies.
  • Optimized resource allocation through strategic planning, maximizing team productivity and reducing overhead costs.
  • Executed comprehensive post-project evaluations to draw insights for future improvements in process execution and team performance metrics.
  • Facilitated regular status meetings with stakeholders for updates on project progress, addressing concerns proactively to maintain momentum towards goals achievement.
  • Introduced innovative problem-solving techniques within the team that led to the resolution of complex challenges in a timely manner.
  • Mentored junior project managers, fostering a culture of continuous improvement and professional growth.

Manager of Customer Experience

Ibasis
09.2003 - 03.2006
  • Optimized resource allocation by conducting regular audits on staffing levels and skill sets required for various tasks, ensuring optimal productivity at all times.
  • Enhanced customer satisfaction by implementing innovative strategies in customer experience management.
  • Streamlined processes to reduce response times, thereby increasing overall customer satisfaction rates.
  • Conducted thorough analysis of customer feedback, identifying trends and opportunities for enhancement of services offered.
  • Designed and implemented comprehensive training programs for staff to enhance their skills in handling diverse customer needs.

Telecommunications Supervisor

Lightbridge Communications
03.2000 - 09.2003
  • Oversaw a team of technicians to provide top-notch technical support for all telecommunications equipment and systems.
  • Facilitated smooth integration of new business acquisitions into existing telecommunications infrastructure without disruptions or delays in service provision.
  • Led efforts towards business continuity planning, ensuring critical telecommunication systems maintained operational status during unforeseen events or emergencies affecting business operations.
  • Collaborated closely with IT department counterparts to align technology strategies supporting seamless interdepartmental communications functionality throughout the enterprise environment.

Education

Associate of Arts And Sciences - Liberal Arts And Sciences

Middlesex Community College
Bedford

Skills

  • Strategic planning
  • Business Analysis
  • Optimizing Operations
  • Earned value management
  • Innovative mindset
  • Customer support
  • Coaching
  • Critical Thinking

Certification

  • Certified ScrumMaster® -Badge ID 1045161
  • Management Excellence at Microsoft: Model, Coach, Care
  • Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking

Timeline

Senior Manager of Project Management

Microsoft
04.2022 - Current

Principal Project Manager

Nuance Communications
04.2006 - 04.2022

Manager of Customer Experience

Ibasis
09.2003 - 03.2006

Telecommunications Supervisor

Lightbridge Communications
03.2000 - 09.2003

Associate of Arts And Sciences - Liberal Arts And Sciences

Middlesex Community College

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Chris DeVasto