Chris Diaz
San Pedro,CA
Summary
Dedicated logistics professional with extensive experience in freight compliance, logistics coordination, and customer relationship management. Proven ability to optimize processes and ensure the safe transfer of high-value freight while adhering to industry regulations. Strong cross-functional collaboration and effective communication skills enhance operational efficiencies.
Overview
24
24
years of professional experience
Work History
Freight Forwarding Agent
UPS Supply Chain Logistics
01.2018 - 01.2025
- Delivered proactive customer service by addressing inquiries and resolving issues efficiently across high-volume periods.
- Collaborated cross-functionally with internal departments to coordinate logistics and fulfill customer requirements.
- Prepared critical shipping documentation, including bills of lading and certificates of origin.
- Ensured safe, timely, and compliant transfer of high-value freight in a fast-paced environment, adhering to UPS, TSA, and IATA regulations.
- Maintained fast and accurate data entry standards during peak operational demand.
- Informal training and supervision of junior agents on freight forwarding procedures and industry best practices.
Computer Technician
Self-Employed
01.2001 - 01.2018
- Diagnosed and resolved complex hardware, software, and peripheral device issues, minimizing downtime and ensuring operational continuity.
- Delivered hands-on customer technical support and training, empowering users to maximize technology effectiveness.
- Built, upgraded, maintained, and repaired custom desktop computers, delivering tailored solutions to meet diverse client needs.
- Performed computer cloning, imaging, and migration to streamline system deployments and data transfers.
- Installed and configured network infrastructure to ensure reliable and secure connectivity.
- Detected and eliminated viruses, malware, and spyware to safeguard system integrity and protect sensitive data.
Marketing Assistant
Comfy Commuter
01.2010 - 01.2014
- Led the successful market launch of 3 new products, driving brand visibility and revenue growth.
- Conducted ongoing customer and market research, including demographic profiling, to identify and capitalize on unmet market needs.
- Pioneered the integration of marketing analytics and demographic insights to inform and optimize sales strategy.
- Designed and executed targeted email marketing campaigns to engage prospects and nurture customer relationships.
- Managed end-to-end brand strategy encompassing public and media relations, product launches, advertising, sales collateral, and trade show marketing.
Education
Bachelor of Science - Business Administration
California State University Dominguez Hills
08-2009
Skills
Professional Organizations
Comptia A+ Certification, 03/01/01
Timeline
Freight Forwarding Agent
UPS Supply Chain Logistics
01.2018 - 01.2025
Marketing Assistant
Comfy Commuter
01.2010 - 01.2014
Computer Technician
Self-Employed
01.2001 - 01.2018
Bachelor of Science - Business Administration
California State University Dominguez Hills