DIAMON TESFAY

• Directed international export operations for a $2 million logistics firm, ensuring adherence to international trade regulations and operational continuity.
• Prepared and reviewed export documentation including Shipping Instruction Letters (SLIs), Verified Gross Mass (VGM) certifications, and bills of lading to meet regulatory and logistical standards.
• Strategically negotiated shipping contracts and schedules with global carriers to minimize costs and enhance supply chain efficiency.
• Cultivated and maintained key relationships with clients, freight companies, and regulatory bodies to support consistent and compliant service delivery.

• Conducted field surveys to evaluate bus stop and facility compliance with ADA standards.
• Collected and analyzed data to identify infrastructure gaps and accessibility challenges.
• Supported strategic planning documents aligning with ADA regulations and VTA policies.
• Participated in community outreach and addressed rider concerns to inform planning efforts.
• Collaborated with planning and operations teams to improve safety, accessibility, and efficiency across the system.

-Provide exceptional customer service, guiding customers through product selection and delivering personalized recommendations based on their needs.

-Demonstrate in-depth knowledge of Apple products, including iPhones, iPads, Macs, and accessories, to enhance customer experience and drive sales.

-Assist with in-store product demonstrations and troubleshooting, helping customers make informed purchasing decisions and improving their overall satisfaction. -Support store operations during peak seasonal periods, efficiently handling high volumes of transactions and maintaining a positive environment.

-Work collaboratively with a team to uphold Apple’s brand standards and create a welcoming, inclusive environment for all customers.

-Utilize Apple’s internal systems to manage inventory, customer interactions, and point-of-sale transactions with accuracy and efficiency.

• Organized and facilitated three comprehensive networking events specifically designed to connect Disadvantaged Business Enterprises (DBE) with key service providers in areas such as website and app design, cost estimating, and proposal writing.
• Identified and secured at least three service providers for each event, ensuring a diverse representation that included local businesses, government agencies, and nonprofit organizations.
• Conducted in-depth research using multiple databases to identify relevant firms, ensuring participation from eligible DBE businesses and strengthening local business network.