CHRIS DICKERSON
Virginia Beach,VA
Summary
Detail-oriented Restoration Professional with expertise in water damage mitigation, contents restoration, and asbestos abatement. Skilled in developing defensible scopes of work and navigating insurance claims to ensure proper indemnification. Reliant upon IICRC S500 and S520 standards, focusing on documentation and compliance to facilitate efficient claim resolution and project success.
Overview
2
2
years of professional experience
Work History
Billing Specialist-Mitigation, Contents, Asbestos
Emergency Restoration Services, LLC
Virginia Beach, VA
03.2026 - Current
- Processed insurance claims with accuracy and attention to detail.
- Utilized Xactimate Software for Mitigation, Contents, and Asbestos Abatement projects.
- Developed and managed estimates achieving a 95% collection rate, a $12,000 average insurance-related invoice, and an average 29-day accounts receivable cycle from invoicing to payment.
- Negotiated invoices with insurance carriers to streamline internal revenue and project momentum.
- Managed customer inquiries regarding billing statements and payment options.
- Managed regulatory on-call responsibilities, responding to emergency water losses and converting opportunities into new clients with a 92% close rate.
Mitigation Estimator
Emergency Restoration Services
Virginia Beach, VA
02.2025 - 03.2026
- Managed the end-to-end estimation cycle for complex water, fire, and mold losses (residential and commercial), including initial site inspection, customer onboarding, and insurance claim filing assistance.
- Cultivated strong client relationships throughout claims process, enhancing customer satisfaction and ensuring clear communication regarding project scope and execution.
- Established foundational expertise in emergency restoration by beginning the career as a Mitigation Technician, directly learning trade practices to ensure practical and accurate estimates upon transitioning to the Estimator role.
- Streamlined estimation and consultation processes by coordinating with subcontractors (HVAC, Plumbing, Electrical) and Indoor Hygienists to ensure protocol accuracy, leading to quicker approvals and reduced project delays.
- Developed precise architectural blueprints and detailed Scope Sketches outlining mitigation work in strict compliance with IICRC standards, ensuring clarity and safety for production staff.
- Streamlined estimation and consultation processes by coordinating with subcontractors (HVAC, plumbing, electrical) and indoor hygienists to ensure protocol accuracy and facilitate quicker approvals.
Home Inspector
Terminix
Norfolk, VA
07.2024 - 02.2025
- Conducted comprehensive home inspections to identify pest infestations, environmental factors, and structural issues, providing tailored solutions, closing over $300,000 in sales over a 6-month period.
- Developed customized pest control plans, maintained strong client relationships, and carried out follow-up visits to ensure effective implementation and customer satisfaction.
- Coordinated with technicians for effective implementation of solutions and timely service delivery.
- Maintained industry standards and ensured regulatory compliance, including WDIR certification.
- Managed upkeep and maintenance of company vehicle to support territory coverage and service delivery.
Education
HIGHSCHOOL -
Middlesex High School
Middlesex, VA06-2019
METEOROLOGY - undefined
Virginia Polytechnic Institute and State University
Blacksburg, VA12-2021
WATER RESTORATION TECHNICIAN (WRT) - undefined
Institute of Inspection, Restoration, and Cleaning Certification
Virginia Beach, VA02-2025
APPLIED MICROBIAL RESTORATION TECHNICIAN (AMRT) - undefined
Institute of Inspection, Restoration, and Cleaning Certification
Virginia Beach, VA03-2025
VIRGINIA LICENSED ASBESTOS INSPECTOR - undefined
Marine Chemist Service
Norfolk, VA05-2025
Certified Indoor Environmentalist - Occupational Health And Industrial Hygiene
American Council For Accreditated Certification
09-2026
Timeline
Billing Specialist-Mitigation, Contents, Asbestos
Emergency Restoration Services, LLC
03.2026 - Current
Mitigation Estimator
Emergency Restoration Services
02.2025 - 03.2026
Home Inspector
Terminix
07.2024 - 02.2025
VIRGINIA LICENSED ASBESTOS INSPECTOR - undefined
Marine Chemist Service
APPLIED MICROBIAL RESTORATION TECHNICIAN (AMRT) - undefined
Institute of Inspection, Restoration, and Cleaning Certification
WATER RESTORATION TECHNICIAN (WRT) - undefined
Institute of Inspection, Restoration, and Cleaning Certification
METEOROLOGY - undefined
Virginia Polytechnic Institute and State University
HIGHSCHOOL -
Middlesex High School
Certified Indoor Environmentalist - Occupational Health And Industrial Hygiene
American Council For Accreditated Certification