Chris Ferguson
Pasco,WA
Summary
Committed and compassionate Kennel Technician providing quality care for animals. Proficient in animal safety protocols and possesses excellent communication and customer service skills.
Overview
15
15
years of professional experience
Work History
Kennel lead
TCAS
06.2023 - Current
- Capture and restrain animals using humane techniques, ensuring minimal stress and harm
- Educate the public on responsible pet ownership, including spaying/neutering, vaccination
- Assist in the transportation of injured or sick animals to veterinary facilities for medical treatment
- Participate in community outreach programs, such as a retirement home visit, to promote animal welfare and safety
- Assisted with the care and feeding of animals housed in the shelter
- Cleaned and sanitized animal enclosures and facilities to maintain a healthy environment
- Provided socialization and enrichment activities for shelter animals to improve their well-being
- Assisted shelter staff with adoption events to support shelter operations.
- Managed staff scheduling efficiently, ensuring adequate coverage during peak hours and maintaining high-quality service at all times.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Field Technician
Pacific Office Automation
06.2019 - 06.2023
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Operated hand tools and power equipment according to company safety procedures.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
Retail Worker
Fred Meyer
06.2009 - 06.2019
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Developed strong rapport with customers and created positive impression of business.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Richland High School
Richland, WANo Degree - Law Enforcement
Tri-Tech
Skills
- Proficient in handling a variety of domestic and wild animals, including dogs, cats
- Strong knowledge of animal behavior, welfare, and husbandry practices
- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse populations
- Ability to remain calm and composed in stressful situations and make sound decisions under pressure
- Physical stamina and strength necessary to handle and restrain animals safely
- Basic computer skills for maintaining records and generating reports
- One year of report writing
- Three months of evidence gathering
- Fifteen years of Customer service
- Food Intake Monitoring
- Physical Condition Monitoring
- Behavior Observation
- Teamwork and Collaboration
- Information Collection and Recording
Timeline
Kennel lead
TCAS
06.2023 - Current
Field Technician
Pacific Office Automation
06.2019 - 06.2023
Retail Worker
Fred Meyer
06.2009 - 06.2019
High School Diploma -
Richland High School
No Degree - Law Enforcement
Tri-Tech
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