Jackie Vitron
Portland,OR
Summary
Team-oriented professional always ready to handle everything from administrative to facilities maintenance tasks in support of animal care needs. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Case Manager 1
Multnomah County, Department Of Human Services
Portland, OR
01.2022 - Current
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Animal Care Technician
Multnomah County Animal Services
Troutdale, OR
05.2019 - 12.2021
- Adhered to high standards of safety, cleanliness and professionalism
- Assisted customers by phone, email, and in person
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Used Shelter Buddy to admit new animals and record treatments provided to all animals entering the shelter including; dogs, cats, smalls, reptiles, parrots, columbidae, farm animals and exotics
- Delivered positive reinforcement to modify animal behavior and provide creative enrichment for all animals
- Assist in writing new adoption handbooks for training and educating adopters
Kitten Triage Program Manager
Multnomah County Animal Services
Troutdale, OR
05.2014 - 09.2019
- Managed kitten program operations, including recruiting, supervising, training and coaching of 22-25 volunteers and 60+ fosters
- Assisted in the coordination and implementation of planned pathways for every animal in the program to increase shelter live release for cats/kittens from 56% to 92%
- Created and implemented Bottle Baby and Neonate Training and handbooks for fosters, volunteers, and staff
- Data entry and document care/treatments in Shelter Buddy
- Addressed program and protocol issues, developed best practices and made improvements where necessary
- Wrote, implemented and enforced program policies, procedures, and standards of operation for staff and volunteers
- Adhered to high standards of safety, cleanliness and professionalism
- Encourage team work and led by example
Education
Bachelor of Science - Political Science And Government- Public Service
Portland State University
Portland, OR05.2013
Associate of Arts - Philosophy
Mt. Hood Community College
Gresham, OR05.2009
Skills
- Experienced working in Volgistic, Shelter Buddy, Campaign Monitor, and Microsoft
- Over 30 years experience in animal welfare/rescue with a variety of animals; dogs cats, smalls, exotic, farm, and birds
- 6 years of program coordination; recruiting, training, scheduling, and managing of 3 staff, 24 volunteers, and over 60 fosters
- 15 years of veterinary experience (shelter, wildlife rehab, and private) with a variety of animals including; exotics, wildlife, neonates, smalls, cats, dogs, farm, and birds
- Understanding of equity, diversity, and inclusion efforts
- Communication and Interpersonal Skills
Additional Information
Additional Work Experience:
Clatsop County Animal Control- Kennel Aid
* Cleaned kennels * Monitor Play groups * Provide enrichment *
Sarvey Wildlife Care Center- Baby Mammals Swing Supervisor
* Prepare diet * Clean enclosures * Provide enrichment and supervise all activity in the baby mammal room * Feed and care for birds in raptor room and baby crow room * Train and supervise 5-12 staff and volunteers * Medicate animals as directed by veterinarian * Perform intake exams on all animals entering the rescue during my shift; mammals and birds * Report and record all medical concerns to veterinary staff
Point Defiance Zoo and Aquarium- Floating Zookeeper and cafe assistant supervisor
* Clean and care of enclosures * Behavior enrichment * Prepare proper diets * Monitor and train new staff and volunteers * Assist in staff schedule * Maintain inventory and place orders
Remensnyder Pet Clinic- Veterinary Assistance
* Maintain clean and organized work space at all times * Assist veterinarian in surgery * Medicate animals; dogs, cats, parrots, rabbits * Restrain animals for exams and treatment using a fear free approach
Burger King, Tumwater, Wa- Shift Supervisor
* Assist in scheduling * Supervise and train employee * Run drive thru service * Front counter back up * Monitor food and service quality * Provide service and food waste statistics to management
Timeline
Case Manager 1
Multnomah County, Department Of Human Services
01.2022 - Current
Animal Care Technician
Multnomah County Animal Services
05.2019 - 12.2021
Kitten Triage Program Manager
Multnomah County Animal Services
05.2014 - 09.2019
Bachelor of Science - Political Science And Government- Public Service
Portland State University
Associate of Arts - Philosophy
Mt. Hood Community College
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