Shameeka Cook
Queens,NY
Summary
Human Services professional with 8 years of direct care services in diverse settings. Dedicated in improving the physical, social and mental well-being of clients. Clearly articulate, personable, trustworthy, ethical and discrete. Experience in person centered planning and knowledgeable of Homeless, Mental Health and MICA population. Knowledge of Microsoft Office Suite, Excel and PowerPoint.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manger
Women In Need Win
Brooklyn, NY
08.2024 - 06.2025
- Coordinated individualized care plans to address diverse needs of children and families.
- Facilitated communication between service providers, families, and stakeholders to ensure seamless support.
- Conducted comprehensive assessments to identify strengths, challenges, and resources for clients.
- Developed and implemented strategies to enhance client engagement and service utilization.
- Provided ongoing case management support, fostering resilience in children and families through difficult transitions.
- Led training sessions on trauma-informed care approaches for staff development and improved outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Shift Supervisor/ Case Manager
Henry Street Settlement
Manhattan, NY
01.2021 - 06.2024
- Oversee shelter for the mentally ill and chemically addicted (MICA)
- Report to Program Director and Assistant Program Manager
- Motivate, coach and counsel direct care personnel to include security and residential aides
- Access and Manage resident's data and daily activity by way of CARES
- Preserve activity logs to inform staff of daily events
- Resolve conflicts among clients to maintain a safe environment
- Enforce and uphold the Good Neighbor Policy as this would ensure no congregating and loitering in the community
- Develop, monitor, and adjust staff schedules to meet the demands of the facility.
Per-Diem Shift Supervisor
CAMBA
Brooklyn, NY
01.2018 - 03.2022
- Oversee shelter for the mentally ill and chemically addicted (MICA)
- Report to Program Director and Assistant Program Manager
- Motivate, coach and counsel direct care personnel to include security and residential aides
- Access and Manage resident's data and daily activity by way of CARES
- Enforce procedural assistance and supervision with staff and residents
- Preserve activity logs to inform staff of daily events
- Resolve conflicts among clients to maintain a safe environment
- Liaise with vendors to trouble shoot, correct problems, and pinpoint areas of concern
- Aid in the coordination of deliveries and distribution of linen and food services
- Address client complaint in real time
- If the grievance cannot be resolved at my level then I forward to Administration for follow-up
- Develop, monitor, and adjust staff schedules to meet the demands of the facility
- Enforce and uphold the Good Neighbor Policy as this would ensure no congregating and loitering in the community.
Shift Supervisor
CAMBA
Brooklyn, NY
01.2016 - 01.2021
- Oversee shelter for the mentally ill and chemically addicted (MICA)
- Report to Program Director and Assistant Program Manager
- Motivate, coach and counsel direct care personnel to include security and residential aides
- Access and Manage resident's data and daily activity by way of CARES
- Preserve activity logs to inform staff of daily events
- Resolve conflicts among clients to maintain a safe environment
- Enforce and uphold the Good Neighbor Policy as this would ensure no congregating and loitering in the community
- Develop, monitor, and adjust staff schedules to meet the demands of the facility.
House Manager
SALVATION ARMY
Brooklyn, NY
01.2019 - 01.2020
- Oversee shelter for the mentally ill and chemically addicted (MICA)
- Report to Assistant Director
- Motivate, coach and counsel direct care personnel to include security and residential aides
- Access and Manage resident's data and daily activity by way of CARES
- Enforce procedural assistance and supervision with staff and residents
- Preserve activity logs to inform staff of daily events
- Resolve conflicts among clients to maintain a safe environment
- Liaise with vendors to trouble shoot, correct problems, and pinpoint areas of concern
- Aid in the coordination of deliveries and distribution of linen and food services
- Address client complaint in real time
- If the grievance cannot be resolved at my level then I forward to Administration for follow-up
- Develop, monitor and adjust staff schedules to meet the demands of the facility while monitoring time off requests.
Shift Supervisor
Core Services Group
Queens, NY
01.2017 - 01.2019
- Created a safe and supportive environment within the shelter for clients and staff alike
- Monitored facility to maintain safety of clients and staff alike
- Assisted clients with shelter routines
- Communicated observations and interactions with clients to shelter case manager and shelter management through documentation in daily log.
Case Manager
Children Community Services
Brooklyn, NY
01.2015 - 01.2017
- Provide social services to resident direct toward maximizing his/hers social functioning, enhancing coping capacity of his/her family, asserting and safeguarding his/her human and civil rights of and those of his/her family and fostering other human dignity and personal worth
- Developing goals and activities
- Participates in interdisciplinary planning interprets, documents follow up on all recommendations
- Supervises residence Program specialists in implementation of active treatment plans
- Ensuring proper data collection
- Treatment plans for 21 clients
- Prepared and setup meals while following all food safety guidelines and standards.
Education
Bachelor of Science - Science
Monroe College
The Bronx, NY06-2011
General Equivalency Diploma (GED) -
Erasmus Hall Campus Business Tech
Brooklyn, NY01.2004
Skills
- Person centered planning
- Knowledgeable of Homeless, Mental Health and MICA population
- Microsoft Office Suite
- Excel
- PowerPoint
- Motivate, coach and counsel direct care personnel
- Access and Manage resident's data and daily activity by way of CARES
- Preserve activity logs to inform staff of daily events
- Resolve conflicts among clients to maintain a safe environment
- Enforce and uphold the Good Neighbor Policy
- Develop, monitor, and adjust staff schedules to meet the demands of the facility
- Liaise with vendors to troubleshoot, correct problems, and pinpoint areas of concern
- Aid in the coordination of deliveries and distribution of linen and food services
- Address client complaints in real time
- Enforce procedural assistance and supervision with staff and residents
- Created a safe and supportive environment within the shelter for clients and staff alike
- Monitored facility to maintain safety of clients and staff alike
- Assisted clients with shelter routines
- Communicated observations and interactions with clients to shelter case manager and shelter management through documentation in daily log
- Provide social services to residents directed toward maximizing their social functioning
- Enhancing coping capacity of their family
- Asserting and safeguarding their human and civil rights
- Fostering human dignity and personal worth
- Developing goals and activities
- Participates in interdisciplinary planning
- Interprets, documents, and follows up on all recommendations
- Supervises residence Program specialists in implementation of active treatment plans
- Ensuring proper data collection
- Prepared and setup meals while following all food safety guidelines and standards
- Checked identification of all persons entering premises
- Ensured all persons entering premises were signed in
- Validated membership cards by operating computer data
Certification
- Mandated Reporter
- CPR & 1st Aid
- Naloxone
- Mental Health First Aid
- Motivational Interviewing
- Trauma Informed Care
- CPI
- Food Handlers
- Pending F80 Certification
References
Furnished Upon Request
Timeline
Case Manger
Women In Need Win
08.2024 - 06.2025
Shift Supervisor/ Case Manager
Henry Street Settlement
01.2021 - 06.2024
House Manager
SALVATION ARMY
01.2019 - 01.2020
Per-Diem Shift Supervisor
CAMBA
01.2018 - 03.2022
Shift Supervisor
Core Services Group
01.2017 - 01.2019
Shift Supervisor
CAMBA
01.2016 - 01.2021
Case Manager
Children Community Services
01.2015 - 01.2017
Bachelor of Science - Science
Monroe College
General Equivalency Diploma (GED) -
Erasmus Hall Campus Business Tech