Play disc golf with my family
Chris Fitch
Alabaster,AL
Summary
Professional in network operations with robust track record of managing and optimizing network infrastructure. Skilled in troubleshooting, network security, and system performance, ensuring high availability and reliability. Strong focus on team collaboration and adaptability, delivering consistent results in dynamic environments. Known for leadership, problem-solving abilities, and effective communication.
Overview
3
3
Certification
32
32
years of professional experience
Work History
Manager, Network Operations Center / Enterprise Observability and Data Center Administration
Community Health Systems
06.2019 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Recruited and hired top performers to add talent and value to department.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Manage team of 26 direct reports across datacenter administration, network, server, Citrix and monitoring disciplines.
- Primary on cross team project to develop monitoring needs, choose candidates and recommend purchase of Enterprise monitoring platform replacement with focus on tool interactions to facilitate a cohesive program.
- Manage deployment, maturation and expansion of enterprise monitoring platforms through AI correlation and event enrichment
- Manage corporate owned data center and vendor hosted secondary datacenter.
- Act as senior engineer in monitoring observability space to identify issues and resolve them working with other SME teams
- Provide backup to Data Center Administrators for operations within the corporate DC's
- Work with facilities management to implement Nlyte DCIM/Network Energy Optimizer (NEO)
- Work with facilities to replace entire PDU fleet at corporate DC and optimize airflow to optimize cooling within the DC resulting in 6 figure reduction in power consumption/year
NOC Supervisor
Community Health Systems
07.2016 - 06.2019
- Performed reviews, goal setting and training identification for 7 direct reports.
- Established program to scan and document all network equipment within Community Health Systems footprint.
- Performed deployment of new monitoring tools for Enterprise.
- Lead administrator on maintenance and management of EMC Smarts monitoring of network and CA NetQOS /Netvoyant Performance Monitoring.
- Established enterprise implementation Dell Open Manage Network Management (Dorado Cruz) in support of 6000 network devices and 7000 servers in replacement of existing tools.
- Participated in establishment of a Major Incident Management program running resolver bridge calls and relaying status to upper management via text and Enterprise via email.
- Performed Data Center Administration duties for physical Data Center installation/repair of equipment.
- Assist Data Center Administrators at all corporate Data Centers with verifying network configurations and making alterations to facilitate new equipment.
- On boarding partner for all new employees in Network Operations Center. Have shortened onboarding time by 50% through process streamlining.
- Maintain group Sharepoint site and servers including organization of all documentation.
NOC Team Lead
Community Health Systems
07.2014 - 07.2016
- Team lead with 3 direct reports in 24X7 Network Operations Center.
- Established monitoring of ~10000 Network Devices, 300 WAN circuits and entire server infrastructure for 200 Hospitals and associated clinics resulting in 99% uptime.
- Team is responsible for liaising with application owners to develop run books for applications in CHS Portfolio.
- Implemented and continue to manage enterprise tools utilized to perform spot troubleshooting, network mapping and inventory reporting.
- Lead project to identify network devices on 78 facility networks, standardize SNMP, TACACS and Access Lists and establish monitoring on 100% of devices.
- Acted as liaison to corporate infrastructure teams driving escalations and providing my knowledge of networks at corporate facilities.
- Sole ServiceNow Champion for NOC/Datacenter team acting as local resource for training on roll out of ServiceNow in replacement of Remedy.
Corporate IT Manager
Industrial Chemicals Inc
04.2004 - 07.2014
- Oversaw IT support for 12 servers, 100 users and 60 desktops and laptops.
- Started conversion of physical servers to virtual leveraging multiple low cost, 1u servers and Citrix Xenserver.
- Achieved 99% reduction in SPAM mail by implementing external Barracuda service in tandem with internal solution.
- Managed and maintained LAN running on HP switches with 99.9% up time.
- Spearheaded multiple major network installation and upgrade projects - T1/PRI to MPLS/T1/VoIP to MPLS/VPN/VoIP each time improving performance and quality of service while lowering cost.
- Planned and implemented automated document management system utilizing Ricoh copiers ,Nuance Digidoc Flow and Synology NAS resulting in 90% reduction in file cabinets and 95% reduction in document recovery times.
- Custom built and deployed all desktop computers and most servers.
- Managed all switches, routers, firewalls and telephone equipment.
- Acted as primary contact for computer hardware and software problems, as well as network emergencies.
- Identified, reported and resolved network security violations.
- Responded to all client requests for technical support by phone, email and inter-office chat service.
- Diagnosed network problems involving combinations of hardware, software, power and communications issues.
- Originated more than 20 monthly inventory, sales and accounting reports utilizing Crystal Reports.
- Directed conversion of ERP system from RS6000 to Windows/Citrix solution.
- Maximized print efficiency and decreased cost across footprint.
- Responsible for research and purchase of all IT related hardware and software.
Education
Some College (No Degree) - Economics
Auburn University
Auburn, ALSkills
- Network configuration and support
- Server and desktop virtualization
- Enterprise Infrastructure monitoring tool deployment and management
- Project management
- IT General Troubleshooting
- Decision-making
- Team leadership
- Operations management
Certification
- Cribl Certified User Feb 2025 – Feb 2029
- CompTIA Network+ Certified Professional
- CompTIA A+ Certified Service Professional (COMPTIA10603670)
Interests
Dabble in playing, building and repairing electric guitars
Very into my stereo equipment, records and CDs
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$140000/yr - $200000/yrTimeline
Manager, Network Operations Center / Enterprise Observability and Data Center Administration
Community Health Systems
06.2019 - Current
NOC Supervisor
Community Health Systems
07.2016 - 06.2019
NOC Team Lead
Community Health Systems
07.2014 - 07.2016
Corporate IT Manager
Industrial Chemicals Inc
04.2004 - 07.2014
Some College (No Degree) - Economics
Auburn University
Awards
Community Health Systems Chairman's Award