Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRIS FOWLER

Whiteville,NC

Summary

Dynamic Copier Service Technician at Docusystems with a proven track record of enhancing customer satisfaction through effective communication and advanced troubleshooting. Skilled in mechanical repair and parts replacement, I increased first-time fix rates while fostering strong client relationships. Committed to continuous improvement and safety practices in all service operations.

Overview

22
22
years of professional experience

Work History

Copier Service Technician, Deliver and Set-up

Docusystems
01.2006 - 03.2024
  • Evaluated new products and provided feedback to manufacturers regarding performance and suggested improvements.
  • Collaborated effectively with team members to manage complex repair projects.
  • Maintained accurate inventory of parts, ensuring prompt availability for repairs.
  • Increased first-time fix rates by utilizing advanced troubleshooting techniques.
  • Stayed up-to-date with industry advancements, attending training sessions as needed for continuous improvement.
  • Improved customer satisfaction by efficiently diagnosing and repairing copier issues.
  • Enhanced client relationships with timely communication and status updates on repairs.

Owner and Operator

Self
01.2002 - 03.2007
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Engineering

Southeastern Community College
Chadbourn, NC

High School Diploma - undefined

Nakina High School
Nakina, NC
05.1991

Skills

  • Parts replacement
  • Electrical troubleshooting
  • Customer service
  • Reliability
  • Relationship building
  • Customer relations
  • Mechanical repair
  • Software installation
  • Multitasking
  • Effective communication
  • Safety practices
  • Flexible schedule

Timeline

Copier Service Technician, Deliver and Set-up

Docusystems
01.2006 - 03.2024

Owner and Operator

Self
01.2002 - 03.2007

High School Diploma - undefined

Nakina High School

Engineering

Southeastern Community College

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