Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Scarbrough

Flower Mound

Summary

Dynamic and results-driven Copier Service Technician at Officeplanninggroup, skilled in equipment maintenance and customer service. Successfully enhanced operational efficiency through software updates and preventative maintenance, while providing effective training to users. Proven ability to troubleshoot complex issues and manage inventory, ensuring seamless service delivery and client satisfaction.

Overview

9
9
years of professional experience

Work History

Copier Service Technician

Officeplanninggroup
Iron Mountain
06.2024 - Current
  • Performed software updates on copiers to ensure peak operational efficiency.
  • Replaced defective parts with manufacturer-approved components to maintain functionality.
  • Updated documentation for product features, installation procedures, and repair methods.
  • Installed new copiers according to customer specifications and requirements.
  • Conducted preventative maintenance on copiers and office equipment for optimal performance.
  • Resolved customer service issues promptly through troubleshooting and solutions.
  • Monitored inventory levels of supplies necessary for servicing activities.
  • Provided training on copier operation to new users, enhancing user proficiency.

Patient Care Coordinator

United Healthcare
Coppell
09.2022 - 06.2024
  • Completed and submitted all required documentation accurately and on time.
  • Performed administrative duties including filing paperwork, answering phones, and scheduling appointments.
  • Maintained accurate records of patient care activities using electronic health record systems.
  • Scheduled patient evaluations and procedures efficiently.

Computer Repair Technician

SMS InfoComm
Grapevine
04.2020 - 07.2022
  • Executed complex repairs through collaboration with technicians to enhance efficiency.
  • Resolved printer issues by troubleshooting drivers and replacing defective parts.
  • Assisted customers in setting up email accounts and web browsers for improved accessibility.
  • Upgraded systems with more powerful components to meet performance requirements.
  • Conducted maintenance checks regularly to ensure optimal system functionality.
  • Troubleshot and repaired hardware components including motherboards, hard drives, RAM, CPUs, and video cards.

Data Entry Clerk

Air Force
San Antonio
01.2016 - 02.2020
  • Ensured compliance with data entry regulations and standards.
  • Verified accuracy and completeness of database entries.
  • Followed up on pending tasks to achieve timely completion.

Education

Associate of Science - Information And Computer Systems

De Anza College
Cupertino, CA
06-2010

Skills

  • Equipment maintenance
  • Software troubleshooting
  • Parts replacement
  • Preventative maintenance
  • Documentation updates
  • Customer service
  • Technical training
  • Inventory management
  • System upgrades
  • Data entry
  • Problem solving
  • Attention to detail
  • Time management
  • Team collaboration
  • Remote assistance
  • Mechanical repair
  • Effective communication
  • Electrical troubleshooting
  • Workflow optimization
  • Error code resolution
  • Network connectivity
  • Software installation
  • Document management
  • Color calibration
  • Diagnostics expertise
  • System analysis
  • Hardware and software configuration
  • Creativity and innovation
  • Hand and power tool operation
  • Testing and analysis
  • Operating system configuration
  • Analytical thinking
  • Technical documentation
  • Electrical component replacement

Timeline

Copier Service Technician

Officeplanninggroup
06.2024 - Current

Patient Care Coordinator

United Healthcare
09.2022 - 06.2024

Computer Repair Technician

SMS InfoComm
04.2020 - 07.2022

Data Entry Clerk

Air Force
01.2016 - 02.2020

Associate of Science - Information And Computer Systems

De Anza College

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Joshua Scarbrough