Chris Gilliam
Fair Oaks,CA
Summary
Accomplished Plumbing Sales professional with a proven track record at Bonney Plumbing, enhancing customer satisfaction and team performance through expert training and relationship building. Skilled in plumbing system troubleshooting and efficient project completion, demonstrating strong communication and time management abilities. Achieved significant revenue growth by leveraging product knowledge and upselling techniques.
Positive, dependable, and hardworking individual with strong aptitude for problem-solving and teamwork. Knowledge of sewer system maintenance, repair techniques, and tool usage ensures efficient and safe operations. Committed to enhancing public infrastructure and promoting environmental health through diligent work.
Plumbing professional with proven track record in providing high-quality plumbing solutions. Known for effective troubleshooting and repairing complex plumbing systems. Committed to teamwork and achieving optimal results, adaptable to dynamic work environments, and proficient in pipe installations, leak detection, and system maintenance.
Overview
11
11
years of professional experience
Work History
Plumbing Sales
Bonney Plumbing
04.2023 - 01.2025
- Trained junior technicians on proper techniques, safety protocols, and company procedures, raising overall team performance levels.
- Contributed to increased company revenue by maintaining strong relationships with existing customers and obtaining referrals for new business opportunities.
- Increased customer satisfaction by providing efficient and professional plumbing services.
- Provided excellent customer service by addressing client concerns and answering questions about plumbing systems.
- Resolved complex plumbing issues for clients, ensuring long-lasting solutions and minimal disruptions.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Provided exceptional customer service through clear communication and prompt resolution of any project-related concerns.
- Collaborated effectively with other technicians to complete complex projects within stipulated timeframes.
- Performed troubleshooting for all types of commercial and residential plumbing.
Crossover Technician
Bonney Plumbing
02.2021 - 04.2023
- Consistently met performance targets by completing assigned tasks promptly and effectively.
- Completed countless jobs with quality and efficiency.
- Boosted company reputation through exceptional customer service and communication during sewer drain projects.
- Effectively utilized advanced diagnostic tools like CCTV cameras during inspection procedures which resulted in pinpointing exact location of blockages.
- Performed troubleshooting for all types of commercial and residential plumbing.
- Optimized inventory management systems, guaranteeing availability of necessary parts for timely repair completion.
- Achieved high-quality workmanship by adhering to industry standards and best practices in sewer drain services.
- Enhanced customer satisfaction by efficiently diagnosing and resolving sewer drain issues.
- Diagnosed and repaired plumbing components to include toilets, faucets, and drains.
- Contributed to business growth by providing valuable insights on service improvements based on field experience and customer feedback.
- Reduced blockage recurrence rates by implementing preventive maintenance practices for clients.
- Streamlined workflow processes, enhancing overall efficiency in addressing a wide range of sewer drain concerns.
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
- Described diagnosed problems to customers and offered solutions.
- Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
- Detected septic tank problems by performing troubleshooting and diagnostic techniques to identify and accurately resolve any identified concerns.
Plumbing Installer
Bonney Plumbing
02.2018 - 02.2021
- Accelerated project completion times by effectively delegating tasks among team members based on individual expertise and workload capacity.
- Exhibited strong problem-solving skills when faced with unexpected challenges during installations, effectively adapting to unforeseen circumstances.
- Minimized downtime between jobs by regularly organizing, cleaning, and maintaining the company vehicle and equipment.
- Consistently met project deadlines while maintaining high-quality workmanship in plumbing installations.
- Maximized job efficiency by skillfully using power tools, hand tools, and pipe-cutting equipment for installation tasks.
- Repaired plumbing systems, components, and equipment.
- Reduced callbacks for repairs by performing thorough inspections and maintenance on plumbing systems.
- Measured, threaded, and cut materials to correct angles.
- Complied with state plumbing codes throughout duration of each project.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Filled pipe systems with water and air to determine location of leaks.
- Selected type and size of piping required for each project.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Offered guidance and training to junior team members.
- Cut openings in structures to accommodate pipes and pipe fittings with multitools and sawzalls.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Cut and drilled holes in walls to permit passage of pipes.
- Planned pipe system layout, installation and repair according to specifications.
- Assisted with repairs to steam, drainage, and sewer lines.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
Septic Technician
Sweet Pea Septic
01.2014 - 02.2018
- Enhanced the efficiency of sewer and septic systems maintenance by conducting regular inspections and identifying potential issues.
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
- Described diagnosed problems to customers and offered solutions.
- Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
- Explained features and benefits of solution to obtain agreement for services before performing work.
- Handled installations and service of both septic tanks and wastewater systems.
- Visited residential and commercial customers to perform routine maintenance duties on septic systems.
Education
High School Diploma -
Amador High School
Sutter Creek Ca06-2014
Skills
- Strong communication skills
- Time management efficiency
- Client needs assessment
- Product knowledge expertise
- Upselling and cross selling
- Plumbing systems
- Customer interaction
- System troubleshooting
- Closing deals
- Pipe installation expertise
- Drainage systems
- Pump installation and maintenance
- Soldering and brazing techniques
- Septic systems
- Skilled with both hand and power tools
- Drainage systems repair
- Plumbing repairs
Accomplishments
Worked my way up from an installer position, to Lead sales position with the dedication and passion of helping my customers.
Timeline
Plumbing Sales
Bonney Plumbing
04.2023 - 01.2025
Crossover Technician
Bonney Plumbing
02.2021 - 04.2023
Plumbing Installer
Bonney Plumbing
02.2018 - 02.2021
Septic Technician
Sweet Pea Septic
01.2014 - 02.2018
High School Diploma -
Amador High School
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