Lonette Hazzard
Cary,NC
Summary
Motivated Plumbing Sales Associate with drive to work hard and manage multiple tasks successfully for retail and commercial suppliers. Smart individual with keen insight into inventory management, customer service and merchandising. Established connections with manufacturers and distributors. Engaging Plumbing Sales Associate talented in inventory oversight, product research and building lasting client relationships. Ready to take on a new position where well-developed talents can be best utilized. Knowledgeable Plumbing Sales Specialist offering 5 years of expertise in big box retail environments. Promoting a terrific skill set and outstanding service to customers.
Overview
20
20
years of professional experience
Work History
Plumbing Sales Associate
Lowe's Home Improvement
Raleigh, NC
06.2018 - Current
- Conducted product demonstrations and presentations for potential customers
- Managed store activities at the department level.
- Promptly answered multi-line phone and returned customers calls
- Conducted routine store maintenance tasks such as cleaning, organizing shelves, and conducting inventory checks, ensuring optimal presentation of products at all times.
- Implemented efficient organization systems within the store, allowing quick access to popular items and improving overall shopping experience for customers.
- Exceeded sales targets through consistent follow-up with customers and providing expert knowledge on plumbing supplies.
- Conducted customer flow assistance and assisted customers with their choices and suggestions, resolving customer complaints and questions as needed.
Skilled Internship/ Medical Assistance
Lab Corp of America
04.2013 - 01.2021
- Provided detailed patient education regarding diagnostic imaging procedures
- Developed and implemented protocols for new diagnostic imaging techniques
- Assisted physicians with the interpretation of imaging results
- Performed over 10,000 diagnostic medical sonography procedures, including abdominal, obstetrical, and gynecological imaging
- Utilized advanced ultrasound technology to assess patient health and diagnose abnormalities
- Maintained accurate records and documentation of patient exams
- Assisted in the training of new sonographers
- Assisted in the development of new imaging techniques for the purpose of improving patient care
- Conducted interdepartmental quality assurance reviews to ensure compliance with regulatory standards.
Client-focused Sales Representative
The Home Depot Inc
07.2005 - 07.2018
- Trained new customer service and sales staff members
- Utilized customer feedback to improve customer experience
- Developed and maintained a customer database to track customer information
- Provided quality customer service by addressing customer questions and providing subsequent merchandise suggestions to best meet their needs
- Processed payments by totaling purchases and processing checks, cash and store or other credit and debit cards
- Developed and implemented strategies to maximize customer satisfaction
- Conducted interviews and initial training of new hires
- Used information gathered daily to uncover problems or issues and act quickly to resolve them
- Developed and managed a team of sales representatives.
Professional Account Sales Associate
The Home Depot Store
01.2005 - 01.2018
- Used computerized systems to track and analyze customer data
- Sold specialized insurance policies such as marine, farm/crop, and medical malpractice plans
- Provided guidance and support to subordinates
- Developed and implemented strategies to improve customer satisfaction
- Answered customer telephone calls promptly and appropriately
- Managed product life-cycle from concept to launch, including market research, pricing, feature definition, and product positioning
- Ensured appropriate and timely loan collection actions on assigned accounts.
Education
Certificate in Medical Assistance -
Allen School
Jamica, NY06.2014
High School Diploma -
West Demerara Secondary School
Guyana, South America06.1995
Skills
- Active Listening
- Time Management Efficiency
- Client Needs Assessment
- Conflict resolution techniques
- Energetic
- Ability to thrive in a fast-paced environment
- Strong Work Ethics
- Strong Writing and Verbal Communication
- Product Knowledge Expertise
- Order processing accuracy
- Strong Communication Skills
Timeline
Plumbing Sales Associate
Lowe's Home Improvement
06.2018 - Current
Skilled Internship/ Medical Assistance
Lab Corp of America
04.2013 - 01.2021
Client-focused Sales Representative
The Home Depot Inc
07.2005 - 07.2018
Professional Account Sales Associate
The Home Depot Store
01.2005 - 01.2018
Certificate in Medical Assistance -
Allen School
High School Diploma -
West Demerara Secondary School