Santiago Diaz-Rubin Villasenor

Responsibilities:

• Assisted customers with product selection and plumbing solutions based on needs.
• Provided detailed product demonstrations to enhance customer understanding and satisfaction.
• Enhanced customer satisfaction by resolving product issues promptly, offering refunds or exchanges when necessary.

Achievements:

• Promoted to Coach/Trainer and was in charge of showing new hires proper work expectations and safety procedures
• Certified in multiple machinery including: Fork lift, Reach lift truck, Order Picker, Electric Ladder, Portable Loading Dock, electric pallet jack, Table Saw, Panel Saw, Pipe Threading machine, Electrical Wire Cutter, and Electric Chainsaw.
• Crossed trained in multiple departments including: Cashier, Customer service, Garden, Flooring Desk, Appliance Desk, Paint Desk, Hardware, Lumber, and Online Order fulfillment

Responsibilities:

• Ensured safety and well-being of pets in client homes through diligent monitoring and care.
• Managed household tasks including watering plants, collecting mail, and vacuuming, feeding the cats, and cleaning the litter.
• Provided daily updates to clients on pet behavior and home conditions to ensure peace of mind.

Responsibilities:

• Supervised four team members, ensuring adherence to operational standards and efficient service delivery.
• Trained new employees on food safety, customer service protocols, and equipment operation.
• Monitored inventory levels and coordinated restocking to maintain product availability.
• Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.

Achievements:

• Acquired proficiency in all positions to effectively address staffing needs and maintain workflow continuity during shifts.