Chris Goldsberry
Newark,OH
Overview
33
33
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
Arby's
Inspire Brands
Heath, OH
11.2020 - 02.2022
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
General Manager
Cema Inc.
Gahanna, OH
10.2014 - 11.2020
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
General Manager
Tacala
Bristol, TN
10.2005 - 10.2015
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
General Manager
Taco Bell Corporate
Whitehall, OH
12.1989 - 10.2005
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Education
High School Diploma -
Gahanna Lincoln
Gahanna, OH 08.1979 - 06.1992
Skills
Restaurant sanitation
Cash register operation
Quality control
Foodservice
Food preparation
Stock replenishment
Crew training
Product promotion
Food preparation and safety
Customer engagement
Menu memorization
Cash Handling
Ordering procedures
Certification
Servesafe
Timeline
Arby's
Inspire Brands
11.2020 - 02.2022
Servesafe
07-2020
General Manager
Cema Inc.
10.2014 - 11.2020
General Manager
Tacala
10.2005 - 10.2015
General Manager
Taco Bell Corporate
12.1989 - 10.2005
High School Diploma -
Gahanna Lincoln
08.1979 - 06.1992