Chris Gonzalez
Peyton,CO
Summary
Results-driven Branch Manager with 8 years of experience in team leadership, service excellence, and customer retention. Skilled in P&L management and revenue generation, effectively driving sales initiatives while fostering a culture of safety and teamwork. Experienced in KPI monitoring to achieve branch performance metrics and organizational targets, with a proactive approach to resolving customer service issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Manager
Terminix
Colorado Springs, CO
02.2024 - Current
- Oversee all daily operations of the branch
- Managed P&L, forecasted and budgeted operational costs to ensure financial health of branch
- Drove revenue through new sales initiatives, customer retention strategies, and technician lead conversions
- Lead and conduct ride-alongs with sales inspectors
- Recruit, hire and develop new employees and management
- Tracked KPIs to maintain alignment with branch performance metrics
- Promoted safety culture among staff
Service Manager
Terminix
Denver/Colorado Springs, CO
03.2022 - 02.2024
- Conducted daily check-ins and check-outs to align technicians' schedules and address immediate needs
- Reviewed daily CFRs and cancellation requests, contacting customers to maintain trust and retention
- Conducted ride-alongs and/or coaching sessions to ensure service is up to standard
- Facilitated monthly one-on-ones with team to ensure transparency in service standards
- Conducted hands on training with new and existing team members to refresh
- Reported directly to my branch manager to make sure we’re on the same page
Landscape Maintenance Manager
Landscape Endeavors Inc
Calhan, CO
02.2021 - 03.2022
- Led crews in maintenance of commercial and residential properties
- Secured new contracts for commercial and residential properties
- Collaborated with property managers to address needs and ensure satisfaction
- Manage P&L and budget to hit monthly and yearly forecast
- Conducted daily safety meetings and/or check-ins.
Director of Maintenance
Big League Dreams
League City, TX
12.2019 - 01.2021
- Coordinated year-round turf program enhancing field quality and usability
- Managed maintenance of park and irrigation systems
- Serviced and repaired equipment components to maintain operational efficiency
- Worked with ballpark staff and management to ensure readiness of park
- Developed budget ensuring optimal ballpark operations within department
Education
Associate of Arts - Journalism and Mass Communication
San Jacinto College
Pasadena, TXSkills
- Budget and P&L expertise
- P&L management
- Budget forecasting
- Revenue generation
- KPI tracking
- Operational oversight
- Material purchasing proficiency
- Customer relationship management
- Sales strategy development
- Sales enhancement
- Employee recruitment
- Staff development
- Team leadership
- Team building
- Organizational planning
- Problem solving
- Conflict resolution
- Communication skills
- Adaptability and ability to multi-task effectively in all situations
- Performance reviews
- Relationship management
- Federal regulations
- Financial analysis and planning
- Risk analysis
- Operational reports
Certification
General and Res/Comm Qualified Supervisor
Timeline
Branch Manager
Terminix
02.2024 - Current
Service Manager
Terminix
03.2022 - 02.2024
Landscape Maintenance Manager
Landscape Endeavors Inc
02.2021 - 03.2022
Director of Maintenance
Big League Dreams
12.2019 - 01.2021
Associate of Arts - Journalism and Mass Communication
San Jacinto College