CHRIS GOULD
Scranton,United States
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
Work History
Account Manager-Business Channel Management
Verizon Connect
06.2022 - Current
- Enhanced channel partner relationships by conducting regular business reviews and implementing strategic initiatives.
- Developed and executed channel programs for increased brand visibility resulting in product sales increase of 252% year over year.
- Led cross-functional teams in the development of targeted sales strategies, resulting in improved close rates and increased revenue generation.
- Created dashboard report to evaluate partner performance metrics, identifying areas for improvement and providing actionable feedback for continuous growth.
- Championed the adoption of compensation structure for existing product offerings among external partners and internal partners by creating and presenting business cases for increased expenditure.
- Spearheaded the launch of promotional incentives aimed at motivating partner sales teams to exceed targets consistently.
Indirect Account Manager
Verizon
01.2019 - 06.2022
- Strengthened client relationships by addressing concerns and providing solutions tailored to their needs.
- Developed strategies for channel growth, resulting in increased sales and market share.
- Analyzed sales data to identify trends and opportunities for improvement, leading to more effective sales strategies.
- Established clear communication channels between internal departments and external partners, fostering collaboration and efficiency.
Solutions Manager
Verizon
09.2017 - 01.2019
- Lead my team by resolving customer issues and assisting with customer transactions
- Inspire my team with training and coaching to deliver an exceptional customer experience.
- Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
- Provided comprehensive training to team members, resulting in improved performance and skill development.
- Established effective communication channels between team members, fostering a collaborative work environment.
Solutions Specialist
Verizon
04.2014 - 09.2017
- Improved customer satisfaction by identifying and addressing key pain points and recommending solutions.
- Conducted thorough analyses of client needs to ensure tailored solutions that addressed unique challenges and goals.
- Trained internal teams through SME program, empowering them to better serve clients with up-to-date knowledge.
Graduate Assistant
Kean University
01.2010 - 12.2011
- Enhanced team performance by implementing innovative coaching strategies and techniques.
- Assisted head coach in planning and executing daily practice sessions for improved skill development.
- Mentored student-athletes on academic and personal growth, contributing to their overall success both on and off the field.
Education
BA - political science
Kean University
09.2005 - 12.2009
MA - American Politics and Government
Kean University
01.2010 - 12.2011
Master of Business Administration - MBA - Marketing
Capella University
01.2017 - 01.2022
Skills
- Account Management
- Data-driven decision-making
- Creative solutions
- Channel Development
- Relationship Management
- Performance Improvement
- Growth strategy development
Timeline
Account Manager-Business Channel Management
Verizon Connect
06.2022 - Current
Indirect Account Manager
Verizon
01.2019 - 06.2022
Solutions Manager
Verizon
09.2017 - 01.2019
Master of Business Administration - MBA - Marketing
Capella University
01.2017 - 01.2022
Solutions Specialist
Verizon
04.2014 - 09.2017
MA - American Politics and Government
Kean University
01.2010 - 12.2011
Graduate Assistant
Kean University
01.2010 - 12.2011
BA - political science
Kean University
09.2005 - 12.2009
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