Chris Govani

As a dedicated professional with over 16 years of experience in the hospitality industry, I am passionate about optimizing hotel operations and leading diverse teams to achieve outstanding results. My experience spans across a portfolio of multiple properties where I have developed a deep understanding of the complexities and demands of hotel management. I specialize in driving operational efficiency, enhancing guest satisfaction, and maximizing financial performance – all essential elements of success in the role of a Regional Director of Hotel Operations.

Throughout my career, I have consistently tackled key challenges in hotel management, from improving guest satisfaction scores to streamlining operational processes and maximizing revenue. A notable achievement was my work in boosting guest satisfaction ratings by implementing feedback mechanisms, such as QR codes and follow-up communication at check-in, which directly addressed guest needs and resulted in a significant improvement in our reputation and loyalty. Additionally, I introduced an innovative housekeeping inspection app that led to measurable cleanliness improvements across properties. These solutions were practical and impactful, achieving lasting success across multiple locations.

What excites me most about hotel operations is the opportunity to make a meaningful impact on both the guest experience and my team’s performance. I believe that a great hotel experience begins with motivated and well-supported teams who understand the importance of excellence in every guest interaction. I am driven by a commitment to empower hotel General Managers, foster growth, and create an environment where teams can excel. This purpose is what fuels my dedication to the hospitality industry and aligns perfectly with the core responsibilities of a Regional Director.

• Hospitality Management Diploma – American Hotel & Lodging Association (AHLA)
• Certified GM Trainer – Extended Stay America
• Motel 6 Owner/Operator Program Certification
• Advanced Revenue Management – HM Bookstore
• Budgeting Certification – HM Bookstore
• GM Certification – HM Bookstore

• Increased Guest Satisfaction by 15%: Spearheaded initiatives to enhance guest experience, including a redesigned check-in process and quality inspection app, driving a 15% increase in guest satisfaction ratings over 12 months and ranking #1 in online review scores for three consecutive years.
• Reduced Operational Costs by 20%: Developed a housekeeping labor forecast model that optimized staffing levels across 43 hotels, reducing labor expenses by 20% annually while maintaining service quality standards and achieving significant operational efficiency.
• Increased Revenue by 12% Year-over-Year: Collaborated with local chambers of commerce and adjusted rate management to capitalize on special events, resulting in a 12% year-over-year revenue increase and maintaining ADR indexes between 110% and 120% across all locations.
• Improved Retention Rate by 30%: Developed a comprehensive training and development program for General Managers and Assistant GMs, increasing retention by 30% over two years and building a high-performing leadership team that consistently met operational targets.

• Property Management Systems (PMS)
  Opera (by Oracle), Infor HMS & Hotelkey.
• Revenue Management Software
  Grow & STR (Smith Travel Research).
• Financial Management and Analytics Tools
  ProfitSword, QuickBooks, & Microsoft Excel (advanced).
• Customer Relationship Management (CRM) Systems
  Salesforce, Delphi, & Revinate.
• Quality and Maintenance Management Software
  Quore, SynergyMMS, HotSOS, Alice.
• Human Resources and Scheduling Tools
  ADP & Paychex
• Business Intelligence and Data Analytics Tools
  STR & Revinate Insights.
• Communication and Collaboration Tools
  Microsoft Teams & Zoom