Chris Govani
Regional Director of Operations
Ontario,CA
Summary
Results-driven Regional Vice President of Operations at Income Property Investments with a proven track record of achieving a 15% increase in financial performance through strategic revenue growth, expense management, and market-specific pricing strategies. Successfully led P&L oversight for a $75M portfolio, driving a 12% EBITDA growth over two consecutive years. Spearheaded innovative training programs that reduced staff turnover by 30% and enhanced team productivity. Leveraged guest satisfaction initiatives to improve online review scores by 25% across 43 properties, showcasing a commitment to operational excellence, guest experience, and sustainable business growth.
Overview
17
17
years of professional experience
Work History
Regional Vice President of Operations
Income Property Motel 6 Franchisee (43 Locations)
09.2020 - Current
- Directed operations across 43 properties, overseeing a $75M annual budget and implementing strategic initiatives to achieve a 10% reduction in costs.
- Elevated guest satisfaction scores by 25% through operational enhancements and innovative feedback systems.
- Increased Rev-PAR by 15% year-over-year by implementing market-specific pricing strategies, maintaining Occupancy and ADR indexes between 110% and 120%.
- Delivered six Property Improvement Plans on schedule, saving $500K in renovation costs by negotiating favorable vendor contracts and sourcing cost-effective solutions.
- Reduced staffing costs by 18% using advanced labor forecasting models, while simultaneously improving workforce productivity.
- Spearheaded a community-based hiring program, boosting staff retention rates by 30% across the portfolio.
- Managed property-level P&L, ensuring that profitability targets were met and exceeded by implementing rigorous cost control measures.
- Achieved a 12% increase in EBITDA over two consecutive years through targeted expense management and operational efficiencies.
Regional Director of Operations
Extended Stay America
09.2013 - 09.2020
- Managed operations for 12 properties, generating $50M+ in annual revenue, and exceeded EBITDA goals by 15% year-over-year through meticulous cost control.
- Boosted guest satisfaction metrics by 20% through upgraded service standards and comprehensive cleanliness initiatives.
- Designed and implemented training programs, leading to a 25% increase in GM operational proficiency scores.
- Improved online reputation scores from 3.3 to 4.0 through service enhancements and proactive feedback channels.
- Reduced maintenance costs by 12% via a Preventative Maintenance Program that minimized equipment downtime and prolonged asset life.
- Enforced district-wide compliance, achieving a 100% pass rate on safety audits.
Owner/Managing Partner
Best Western Hotel
03.2008 - 08.2013
- Grew annual revenue by $1M by leveraging online booking platforms and optimizing rate management strategies.
- Increased occupancy by 25% year-over-year through dynamic pricing strategies and customer-centric service improvements.
- Enhanced profitability by 20% by aligning budgets with strategic growth initiatives and reducing overhead costs.
- Directed employee training programs that led to a 15% improvement in guest service scores within one year.
Education
Associate of Science - Hotel Management
Chaffey College
Rancho Cucamonga, CA2015
Skills
- P&L Oversight and Budget Management
- Key Performance Indicators (KPI) Tracking
- Quality Assurance & Risk Management
- Strategic Revenue Growth and Profitability
- Process Optimization & Standardization
- Project Management (PIP Execution, Renovation)
- Guest Satisfaction & Online Reputation Management
- Team Leadership & Employee Development
- Cost Control and Expense Reduction
- Crisis Management & Problem Solving
Certification
- Hospitality Management Diploma – American Hotel & Lodging Association (AHLA)
- Certified GM Trainer – Extended Stay America
- Motel 6 Owner/Operator Program Certification
- Advanced Revenue Management – HM Bookstore
- Budgeting Certification – HM Bookstore
- GM Certification – HM Bookstore
Accomplishments
- Increased Guest Satisfaction by 15%: Spearheaded initiatives to enhance guest experience, including a redesigned check-in process and quality inspection app, driving a 15% increase in guest satisfaction ratings over 12 months and ranking #1 in online review scores for three consecutive years.
- Reduced Operational Costs by 20%: Developed a housekeeping labor forecast model that optimized staffing levels across 43 hotels, reducing labor expenses by 20% annually while maintaining service quality standards and achieving significant operational efficiency.
- Increased Revenue by 12% Year-over-Year: Collaborated with local chambers of commerce and adjusted rate management to capitalize on special events, resulting in a 12% year-over-year revenue increase and maintaining ADR indexes between 110% and 120% across all locations.
- Improved Retention Rate by 30%: Developed a comprehensive training and development program for General Managers and Assistant GMs, increasing retention by 30% over two years and building a high-performing leadership team that consistently met operational targets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Technological skills
- Property Management Systems (PMS)
Opera (by Oracle), Infor HMS & Hotelkey. - Revenue Management Software
Grow & STR (Smith Travel Research). - Financial Management and Analytics Tools
ProfitSword, QuickBooks, & Microsoft Excel (advanced). - Customer Relationship Management (CRM) Systems
Salesforce, Delphi, & Revinate. - Quality and Maintenance Management Software
Quore, SynergyMMS, HotSOS, Alice. - Human Resources and Scheduling Tools
ADP & Paychex - Business Intelligence and Data Analytics Tools
STR & Revinate Insights. - Communication and Collaboration Tools
Microsoft Teams & Zoom
Timeline
Regional Vice President of Operations
Income Property Motel 6 Franchisee (43 Locations)
09.2020 - Current
Regional Director of Operations
Extended Stay America
09.2013 - 09.2020
Owner/Managing Partner
Best Western Hotel
03.2008 - 08.2013
Associate of Science - Hotel Management
Chaffey College
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