Chris Govani

• Portfolio Oversight & Financial Performance: Managed 43 properties with a $75M annual budget, achieving a 10% cost reduction through strategic vendor negotiations and operational efficiencies.
• Revenue Growth & Market Positioning: Increased RevPAR by 15% and maintained ADR and Occupancy Indexes between 110% – 120%, optimizing market-specific pricing strategies.
• Operational & Guest Satisfaction Excellence: Improved guest satisfaction scores by 25% by implementing real-time guest feedback systems and service recovery initiatives.
• Cost Savings & Efficiency Gains: Delivered six Property Improvement Plans (PIPs) on schedule, saving $500K in renovation costs through bulk purchasing and strategic CAPEX planning.
• Talent Acquisition & Retention: Developed a community-based hiring initiative, increasing staff retention by 30% and reducing turnover through structured career pathing.
• P&L Management & Profitability: Achieved a 12% EBITDA increase over two years by executing aggressive cost-control measures and revenue growth initiatives.
• Operational Standardization & Compliance: Created SOPs for property-level operations, ensuring brand compliance and a 100% audit pass rate across all locations.
• Technology Integration & Efficiency Improvements: Spearheaded the implementation of digital check-in and mobile key access, reducing front desk wait times by 40% and improving guest convenience.
• Sales & Corporate Account Growth: Expanded corporate and group business bookings by 18%, securing long-term contracts with key accounts and increasing weekday occupancy.

• Multi-Property Revenue Growth: Led 12 properties generating $50M+ annual revenue, exceeding EBITDA goals by 15% year-over-year.
• Operational Enhancements & Service Excellence: Increased guest satisfaction by 20% through comprehensive cleanliness initiatives and upgraded service standards.
• Leadership Development & Training: Designed and implemented GM training programs, resulting in a 25% increase in operational proficiency scores.
• Reputation & Online Ratings Management: Improved review scores from 3.3 to 4.0 by implementing a structured guest feedback system.
• Maintenance & Compliance Success: Reduced maintenance costs by 12% with a Preventative Maintenance Program that minimized equipment downtime and extended asset lifespan.
• Safety & Brand Compliance: Enforced district-wide compliance, achieving a 100% pass rate on safety audits.

• Revenue & Market Expansion: Grew annual revenue by $1M through dynamic pricing strategies and online booking optimization.
• Occupancy & ADR Growth: Increased occupancy by 25% YoY through strategic promotions, guest engagement, and upselling techniques.
• Operational Efficiency & Profitability: Enhanced profitability by 20% through budget alignment, cost controls, and revenue-maximization initiatives.
• Staff Training & Service Improvement: Led employee training programs that improved guest service scores by 15% within one year.

Associate's degree in hospitality operations, finance, marketing, and leadership to excel in the industry.