Chris Gross
Summary
Accomplished Professional with an established track record of growing new business and exceeding financial goals. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Skillful at building and maintaining lasting business relationships with a commitment to superior customer service and attention to detail.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Specialist
Rickel Law/CPA
Saint Clair Shores, MI
10.2022 - Current
- Increased operational performance by developing and optimizing standard practices.
- Manage over 150 Condo Associations and negotiate payment and collection options with delinquent clients to avoid foreclosure proceedings
- Primary lead for Issue Escalation for assigned customers to drive continued response and accepted solutions through collaborative communication with management, internal teams and customer.
Wireless Audit - Senior Consultant
Widepoint Integrated Solutions
Columbus, OH
04.2007 - 10.2022
- Evaluated clients' needs and created plan of action to provide solutions resulting in over 60% increase in contingency revenue over prior year
- Analyze Federal and Commercial clients existing Telecom expenditures and define areas to reduce excess fees and expenses. Work to Implement recommendations and optimize current and future use of resources and capital
- Audited over 120,000 customer devices monthly resulting in over $8.1MM cost savings
Relationship Banker
J P Morgan Chase
Roseville, MI
09.2004 - 02.2006
- Approached prospective clients through cold calling and emails to meet sales targets.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Continually boosted branch production and revenue 15% by consistently meeting all monthly and quarterly sales goals.
- Contacted 30-50 customers per day in person, by phone or email as soon as issues arose to immediately find resolution before problem escalated
Account Manager
Fleet Capital Leasing
Troy, MI
12.1998 - 10.2002
- Establish routine communication with Customers to develop understanding of their business and strategic needs to build and strengthen long-lasting client relationships
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue by exceeding monthly sales goal of $1.2MM by selling existing services and developing new accounts.
- Oversaw new business development and customer servicing.
- Revamped a neglected territory and increased sales revenue by over $500K per month
Manager of Corporate Credit Relations
M/C Leasing Corporation
Troy, MI
06.1996 - 11.1998
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Evaluated funding sources to secure lines of credit with competitive interest rates and draft contractual documentation to create and service new and existing leases
- Obtained and reviewed credit reports, credit references, and financial statements to establish credit limits and potential risk factors for new accounts
Education
BBA - Finance
Walsh College of Accountancy And Business Administration
Troy, MISkills
- Proven customer service, collaboration and negotiating skills
- Working knowledge of computer hardware, PC Windows and Microsoft Office
- Positive, professional demeanor and presentation in all internal and client interactions
- Ability to identify, analyze and evaluate problems and opportunities and recommend and implement potential solutions
- Strong communication skills: verbal, written and presentation skills at the executive and operational level
- Manage assigned accounts following implementation to ensure overall client satisfaction, including contract adherence, financial obligations, and communications
Affiliations
VFW Auxiliary
Fraternal Order of Eagles
Certification
NASD Series 6 and 63 Licensed
State of Michigan Life and Health Insurance Licensed
Timeline
Operations Specialist
Rickel Law/CPA
10.2022 - Current
Wireless Audit - Senior Consultant
Widepoint Integrated Solutions
04.2007 - 10.2022
Relationship Banker
J P Morgan Chase
09.2004 - 02.2006
Account Manager
Fleet Capital Leasing
12.1998 - 10.2002
Manager of Corporate Credit Relations
M/C Leasing Corporation
06.1996 - 11.1998
BBA - Finance
Walsh College of Accountancy And Business Administration