Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Armando Guerra Cruz

Homestead,USA

Summary

With diverse experience in various industries, my career has focused on effective communication in retail, customer service, and security roles. I prioritize understanding and addressing customer needs by actively listening and following through on requests. This extensive communication background enables me to interact with individuals from diverse backgrounds and positions. Adapting to different environments and handling diverse responsibilities, effective communication has always been a key skill in my previous roles. Dedication and a proven track record have led to successful promotions and career advancement.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Security Supervisor

Allied Universal
02.2017 - Current
  • Supervised daily security and loss prevention operations at an Amazon logistics facility, ensuring compliance with safety protocols and company policies
  • Trained, coached, and supported team members to enhance performance and maintain operational efficiency
  • Responded to escalated incidents, including emergencies, property damage, and disputes, ensuring swift resolution and minimal disruption
  • Conducted audits and inventory checks to improve processes and enhance operational performance
  • Ensured adherence to company policies and local regulations by maintaining accurate personnel and operational records
  • Conducted regular patrols of facility to detect and deter security threats
  • Recorded incident reports with detailed accounts of occurrences

Security Officer

Allied Barton
04.2015 - 02.2017
  • Managed a 44-floor high-rise, addressing resident needs and responding to incidents such as water leaks, noise complaints, medical emergencies, and domestic disputes
  • Investigated and resolved package delivery issues, ensuring misplaced items were returned to the rightful owners
  • Maintained detailed daily reports on building operations and incidents

Public Safety Officer

Miami Dade College
06.2014 - 04.2015
  • Conducted foot and vehicle patrols, monitored electronic security systems, and secured premises using alarms and locks
  • Responded to inquiries, guided visitors, and ensured safety through proactive observation and situational awareness
  • Dispatched personnel and maintained security protocols across multiple shifts

Asset Protection

Brandsmart USA
11.2009 - 06.2014
  • Monitored store operations to prevent theft, including observing customers, identifying shoplifters, and conducting undercover investigations
  • Assisted with crowd control during major sales events and ensured employee compliance, including tracking terminations
  • Conducted minor stock checks to ensure inventory accuracy and organization, prepared detailed observation reports, and maintained proper documentation for asset protection activities

Education

High School Diploma -

Miami Sunset Senior High
Miami, FL
01.2006

Skills

  • Bilingual (English & Spanish)
  • Staff management
  • Security personnel training
  • Team leadership
  • Report Writing & Incident Documentation
  • Access control
  • Policy enforcement
  • CCTV monitoring

Certification

  • Security Officer State of Florida License, D 1223787
  • Concealed Weapon or Firearm License State of Florida, W 1255467
  • Florida Driver's License, Class E, G626-000-88-213-0

Timeline

Security Supervisor

Allied Universal
02.2017 - Current

Security Officer

Allied Barton
04.2015 - 02.2017

Public Safety Officer

Miami Dade College
06.2014 - 04.2015

Asset Protection

Brandsmart USA
11.2009 - 06.2014

High School Diploma -

Miami Sunset Senior High

Similar Profiles

CREATE PROFILE
Armando Guerra Cruz