Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Hawks

Surprise,AZ

Summary

Experienced compliance and systems analyst with 6+ years of IT
experience with emphasis in Data. Demonstrated strengths include
process analysis, technical troubleshooting, project leadership and
communication skills. Can quickly learn and master new technologies;
equally successful in both team and self-directed settings; and proficient in
a range of computer systems, tools, and testing methodologies

Overview

6
6
years of professional experience

Work History

IT Systems Analyst/Development Product Owner

USAA (Contract)
Remote, AZ
06.2021 - Current
  • Executed development plan to strengthen USAA's operational risk
    management program and internal controls
  • Enforced alignment of project strategy with business objectives and
    made modifications to promote efficient project completion within
    TechRisk
  • Developed effective training plans for onboarding employees for our
    team.
  • Facilitated agile framework – sprint planning, backlog grooming, daily
    scrums, sprint reviews and sprint retrospectives.

Risk Management & Compliance Data Analyst

USAA (Contract)
Phoenix, AZ
01.2020 - 03.2021
  • Implemented improvement initiatives and developed compliance
    testing programs to monitor and identify gaps in new and existing
    practices.
  • Managed banking and corporate data, by collecting, storing, and
    analyzing it to help clients make better decisions
  • Created various Excel documents to assist with pulling metrics data
    and presenting them to give a concise understanding of best placement
    for needed resources.
  • Created pivot tables and charts using worksheet data and external
    resources, modified pivot tables, sorted items, and group data, and
    refreshed and formatted pivot tables.

IT Administrator Tier 2

Newtek Technology Solutions
Phoenix, AZ
11.2018 - 11.2019
  • Monitored and created control reporting to track performance of
    system and process integrity, vendors, internal workflows and SLAs in
    under 24 hours
  • Engaged end users and answered questions via email, phone, website
    live chat and in forums
  • Monitored over 50 shared servers, VPS machines, and Dedicated for
    clients
  • Managed service Professional that gave IT Consultant advice to over
    500 client environments

IT Support Engineer

Computer Troubleshooters (CTSNP)
Phoenix, AZ
05.2018 - 11.2018
  • Setting up computer workstations, including peripheral
    devices for over 20 businesses
  • Patched software and installed new versions to eliminate security
    problems and protect data for clients
  • Planned and launched large-scale events that boosted employee
    participation by 90%.
  • Oversaw manage services needs for 200-employee operation across 5
    locations.

Software Administrator

WOZ U
Scottsdale, AZ
10.2017 - 02.2018
  • Evaluated technical knowledge and skills of each candidate against
    client requirements such has Java, Python,C++, javascript, and Ruby on rails
  • Developed a strategic plan for communicating, recruiting, admitting and
    orientating new students into a boot camp style learning environment
    where you can learn to become a Web Developer or Data Scientist
    communications and correspondence
  • Coordinated implementation of people-related services, policies, and
    programs through departmental staff

Helpdesk/Technical Support Specialist

Asurion
Phoenix, AZ
05.2015 - 05.2017
  • Demonstrated professionalism and courtesy with customers while
    working to resolve complaints, problems or respond to questions
  • Monitoring and maintaining computer systems and
    networks, specifically IOS and Android devices. I'll also
    assist computer users with setup, maintenance, troubleshooting and
    problems customers have with their computers. will often provide over
    phone support or remotely

Education

Associate of Arts - Implied Science & Communication

Glendale Community College
Glendale, AZ
05.2016

Communications

Arizona State University
Tempe, AZ
12.2016 - 12.2017

Skills

  • HTML5/CSS/JavaScript
  • Office 365
  • Active Directory
  • Windows 7/8/10 & Mac OS
  • Windows Server
  • Linux
  • Coldfusion
  • Technical Support
  • Software Installation
  • Salesforce
  • Maintaining server, routers, and PCs
  • Jira
  • Microsoft excel
  • Data analysis
  • Rally
  • Tableau

Timeline

IT Systems Analyst/Development Product Owner

USAA (Contract)
06.2021 - Current

Risk Management & Compliance Data Analyst

USAA (Contract)
01.2020 - 03.2021

IT Administrator Tier 2

Newtek Technology Solutions
11.2018 - 11.2019

IT Support Engineer

Computer Troubleshooters (CTSNP)
05.2018 - 11.2018

Software Administrator

WOZ U
10.2017 - 02.2018

Communications

Arizona State University
12.2016 - 12.2017

Helpdesk/Technical Support Specialist

Asurion
05.2015 - 05.2017

Associate of Arts - Implied Science & Communication

Glendale Community College

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Chris Hawks