Chris Higginbotham
Noblesville,IN
Summary
Results-driven Client Success Manager with a proven track record in leveraging CRM systems to enhance customer satisfaction and loyalty. Expertise in conflict resolution and performance coaching has led to significant improvements in operational efficiency. Adept in marketing tools and effective communication, consistently exceeding performance targets. Passionate about driving client success and fostering long-term relationships.
Overview
10
10
years of professional experience
Work History
Client Success Manager
Porch
Seattle, WA
06.2015 - 01.2025
- Oversaw budgets and expenses to ensure cost-efficiency while upholding quality standards.
- Prepared monthly summaries highlighting key operational performance metrics for senior leadership.
- Mitigated conflicts by employing calm and effective communication techniques.
- Screened job applicants and advised HR on candidate selection.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
High School Diploma -
Barbe High School
Lake Charles05-1999
Skills
- CRM System Proficiency
- Best practices
- Client Retention Strategies
- Proficient in Marketing Tools
- Risk mitigation
- Customer satisfaction
- Customer service and support
- Client relationship management
- Client onboarding
- Troubleshooting
References
References available upon request.
Timeline
Client Success Manager
Porch
06.2015 - 01.2025
High School Diploma -
Barbe High School
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