Chris Homentosky
Fredon,NJ
Summary
Results-driven professional known for strong collaboration and efficiency in automotive systems. Committed to enhancing team capabilities and achieving customer satisfaction through effective training and streamlined documentation processes.
Overview
2027
2027
years of professional experience
Work History
Field Technical Specialist
Toyota of North America
West Caldwell, NJ
01.2023 - Current
- Developed and implemented technical solutions to enhance system efficiency and performance.
- Collaborated with Dealer Technicians and Toyota to troubleshoot complex vehicle issues.
- Provided expert guidance on Technical Training, software updates and hardware integration for automotive systems.
- Streamlined technical documentation processes to ensure accuracy and compliance with Toyota standards.
- Worked with Dealer Management to educate their staff on "Fix-it Right-the First-Time" procedures and Manufacturers Warranty compliance.
- Trained Dealership Technicians and Service Staff on emerging Recall details and requirements.
Service Training Specialist
Toyota of North America
West Caldwell, NJ
07.2016 - 01.2023
- Developed and delivered training programs to enhance employee skills and knowledge.
- Collaborated with department leaders to identify training needs and align curricula with organizational goals.
- Facilitated weekly classes focused on Toyota Vehicle systems and strengthen general automotive knowledge.
- Assessed training effectiveness through evaluations and feedback, implementing improvements as needed.
- Worked with ASE on test development and assessments.
- Incorporated work ethics and Technician responsibility within the Toyota training content.
Automotive Technician
Toyota World of Newton
Newton,NJ
01.2012 - 07.2016
- Diagnosed and repaired complex automotive issues using advanced diagnostic tools.
- Performed routine maintenance and safety checks to ensure optimal vehicle performance.
- Collaborated with team members to streamline repair processes and improve efficiency.
- Mentored junior technicians, providing guidance on troubleshooting techniques and best practices.
Service Manager
Jack Trebour Ford/Suzuki
Randolph,NJ
01.2008 - 12.2011
- Led service department operations, ensuring high-quality customer satisfaction and efficient workflow.
- Managed scheduling and allocation of service technicians to optimize resource utilization.
- Developed and implemented training programs for staff, enhancing skills and service delivery.
- Streamlined service processes, resulting in improved turnaround times and increased customer retention.
- Started a "Ford Racing" program focused on the Ford Mustang and selling/installing performance upgrades.
- Established relationships with Mustang clubs and organized club events at the dealership.
- Established community outreach programs such as free child seat installation and education in collaboration with the local Police Department, family picnic and activity days, and new vehicle education seminars.
Automotive Technician
Jack Trebour Ford/Suzuki
Randolph,NJ
1999 - 2008
- Operated as a Senior Master Ford Technician which included Diesel and Hybrid Certification and as a the only Suzuki Platinum Certified Technician.
- Specialized in advanced diagnosis/repair and automatic transmission overhaul.
- Trained junior staff on new technologies and service protocols to maintain high operational standards.
- Trained Service Advisors on sales techniques, customer relations, and on general vehicle knowledge.
Automotive Technician
Grecco Lincoln/Mercury Mazda
Denville, NJ
1991 - 1999
- Worked as beginner Technician through and after College.
- Took advantage of all training classes available and refined skills to the level of Ford Senior Master Technician.
- Achieved ASE's A1-A8.
- Achieved Mazda Master Technician certification.
Education
Associate of Science - Automotive Technology
Middlesex County College
Edison, NJSkills
- Proficient with many of Microsoft systems (Office,Excel,Powerpoint,Teams), various Manufacturer Diagnostic Software systems, Dealer operations software
- Presentations and public speaking
- Technical consulting
- Project planning
- Project management
- Client relationship building
- Data analysis
- Strategic planning
- Business analysis
- Client needs assessment
- Technical guidance
- ADAS systems
- Battery Electric Vehicle Technology
- Hybrid Vehicle Technology
Timeline
Field Technical Specialist
Toyota of North America
01.2023 - Current
Service Training Specialist
Toyota of North America
07.2016 - 01.2023
Automotive Technician
Toyota World of Newton
01.2012 - 07.2016
Service Manager
Jack Trebour Ford/Suzuki
01.2008 - 12.2011
Automotive Technician
Jack Trebour Ford/Suzuki
1999 - 2008
Automotive Technician
Grecco Lincoln/Mercury Mazda
1991 - 1999
Associate of Science - Automotive Technology
Middlesex County College