Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Top Tech for customer service at Safelite,
Bridgecrest Star Award
Generic

Chris Jackson

Wittmann,AZ

Summary

Professional loss mitigation expert with robust experience in assessing financial risks and developing strategic solutions. Skilled in loan restructuring, negotiation, and compliance with regulatory standards. Strong focus on team collaboration and achieving impactful results, adapting seamlessly to changing needs. Recognized for analytical skills, problem-solving abilities, and integrity in high-stakes environments.

As loan servicing professional, brings valuable experience in managing loan portfolios and resolving borrower concerns effectively. Known for strong focus on team collaboration and achieving results, adapting flexibly to changing needs. Expertise in risk assessment and compliance, along with excellent communication skills, make for reliable and proactive team member.

Overview

9
9
years of professional experience

Work History

Installation and Service Technician

Safelite Auto Glass
11.2024 - 05.2025
  • Continuously updated knowledge of industry trends, new technologies, and best practices through ongoing professional development.
  • Consistently exceeded performance metrics including response times, first-time fix rates, and overall customer satisfaction scores.
  • Exceeded customer expectations with timely completion of complex installation projects while adhering to budget constraints.
  • Maximized system performance with routine preventive maintenance procedures for clients'' equipment.
  • Maintained a clean and organized workspace, adhering to company guidelines for safety and professionalism at all times.

Loss Mitigation Specialist

Bridgecrest/Carvana
02.2022 - 07.2023
  • Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
  • Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
  • Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
  • Safeguarded company interests by ensuring adherence to all relevant legal and regulatory requirements throughout the loss mitigation process.
  • Played a key role in reducing the organization''s overall exposure to financial risk by successfully implementing targeted loss mitigation strategies that minimized potential losses on troubled loans.
  • Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.

Loan Servicing Specialist

Bridgecrest/Carvana
04.2016 - 02.2022
  • Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Improved loan processing efficiency by streamlining documentation and workflow procedures.
  • Monitored portfolio performance closely, identifying trends and proactively addressing potential issues before escalation.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Affirmed loan document accuracy to protect lenders from potential fraud.

Education

General Studies

Yucaipa High School
Yucaipa, CA
07-2004

Skills

  • Collections experience
  • Strong analytical skills
  • Fraud detection skills
  • Payment processing
  • Quality control measures
  • Loan modification
  • Loan servicing experience
  • Time management proficiency
  • Sales and negotiation
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Customer service
  • Active listening

Accomplishments

  • Achieved Top Tech by completing Jobs with no damage and had the most customer feedback in the company. 100% positive feed back for the year.

Timeline

Installation and Service Technician

Safelite Auto Glass
11.2024 - 05.2025

Loss Mitigation Specialist

Bridgecrest/Carvana
02.2022 - 07.2023

Loan Servicing Specialist

Bridgecrest/Carvana
04.2016 - 02.2022

General Studies

Yucaipa High School

Top Tech for customer service at Safelite,

I won the Top Customer Service Tech for completing jobs with no damage done to vehicles.  Great communication before and after service was done. Received the most customer feed back with positive results in the company.

Bridgecrest Star Award

The Bridgecrest Star Award was given to me in 2018 and 2019 for most positive conversion ratios, collection amounts, loan modifications, and positive customer service reviews. This award was obtained in back end collections.

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