Chris Jameson
Keene,NH
Summary
Greetings!! I've been in the field for a minute! I started back in 1998 doing helpdesk for AOL. Went from helpdesk to desktop support in 1999. After that I became a contractor doing systems support for both server and networking. I have seen IT change from on premise solutions to cloud solutions within a decade. I've also seen the dependence on AI and automation to make things even more simpler and easy. I even decided to pursue my computer science degree during COVID. I made a career change in 2022 to run fiber optic in northern New England. Unfortunately, after three years my body has decided it wants to go back to a desk job! Hence, here I am looking for a remote position with a specialty in cloud architecture, automation and design. I have various certifications with Microsoft Azure, AWS and plan to expanding that to include Kubernetes, Docker and Terraform.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Splice Support Technician
Consolidated Communications
Rutland, VT
09.2024 - Current
- Installed fiber from utility poles to customer premise
- Inside wiring for telephone and networking devices
- Provided customer service for trouble and repair support for outages, routing issues, speeds etc
Freelance IT Consultant
Field Nation LLC
01.2018 - Current
- Owned IT consulting business specializing in networking, telecommunications and servers
- Worked off Field Nation platform online which introduced me to many of my future clients including Starbucks, Macy's and other notable names
Fiber Network Technician
Contract Solutions LLC
Manchester, NH
01.2022 - 09.2024
- Contractor for Consolidated Communications
- Ran drop wire from utility poles to customer homes and businesses
- Services provided including VOIP , high speed fiber internet and DSL
- Troubleshoot outages
Project Team Lead
PCG
01.2014 - 01.2018
- Designed network solutions for small businesses which included security frameworks, cloud server solutions, and automation scripting
- Ran security audits on network infrastructure and servers
- Circuit cutovers
- Maintained and developed best practices for customers and staff
Education
Bachelor of Science - Computer Science
University of The People
Los Angeles, CA01.2021
Skills
- Remote support
- Troubleshooting skills
- Security protocols
- System maintenance
- Software installation
- Network configuration
- Troubleshooting
- Virus removal
- Data recovery
- Ticket support system management
- Call center operations
- Complaint resolution
Certification
- AWS Certified Cloud Practitioner
- AWS Sysops Administrator Associate
- AWS Certified Solutions Architect Associate
- Microsoft Azure Fundamentals
- Microsoft Azure Administrator
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Splice Support Technician
Consolidated Communications
09.2024 - Current
Fiber Network Technician
Contract Solutions LLC
01.2022 - 09.2024
Freelance IT Consultant
Field Nation LLC
01.2018 - Current
Project Team Lead
PCG
01.2014 - 01.2018
Bachelor of Science - Computer Science
University of The People