Chris Jameson
Keene,NH
Summary
Greetings!! I've been in the field for a minute! I started back in 1998 doing helpdesk for AOL. Went from helpdesk to desktop support in 1999. After that I became a contractor doing systems support for both server and networking. I have seen IT change from on premise solutions to cloud solutions within a decade. I've also seen the dependence on AI and automation to make things even more simpler and easy. I even decided to pursue my computer science degree during COVID. I made a career change in 2022 to run fiber optic in northern New England. Unfortunately, after three years my body has decided it wants to go back to a desk job! Hence, here I am looking for a remote position with a specialty in cloud architecture, automation and design. I have various certifications with Microsoft Azure, AWS and plan to expanding that to include Kubernetes, Docker and Terraform.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Splice Support Technician
Consolidated Communications
09.2024 - Current
- Installed fiber from utility poles to customer premise
- Inside wiring for telephone and networking devices
- Provided customer service for trouble and repair support for outages, routing issues, speeds etc
Freelance IT Consultant
Field Nation LLC
01.2018 - Current
- Owned IT consulting business specializing in networking, telecommunications and servers
- Worked off Field Nation platform online which introduced me to many of my future clients including Starbucks, Macy's and other notable names
Fiber Network Technician
Contract Solutions LLC
01.2022 - 09.2024
- Contractor for Consolidated Communications
- Ran drop wire from utility poles to customer homes and businesses
- Services provided including VOIP , high speed fiber internet and DSL
- Troubleshoot outages
Project Team Lead
PCG
01.2014 - 01.2018
- Designed network solutions for small businesses which included security frameworks, cloud server solutions, and automation scripting
- Ran security audits on network infrastructure and servers
- Circuit cutovers
- Maintained and developed best practices for customers and staff
Education
Bachelor of Science - Computer Science
University of The People
Los Angeles, CA01.2021
Skills
- Remote support
- Troubleshooting skills
- Security protocols
- System maintenance
- Software installation
- Network configuration
- Troubleshooting
- Virus removal
- Data recovery
- Ticket support system management
- Call center operations
- Complaint resolution
Certification
- AWS Certified Cloud Practitioner
- AWS Sysops Administrator Associate
- AWS Certified Solutions Architect Associate
- Microsoft Azure Fundamentals
- Microsoft Azure Administrator
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Splice Support Technician
Consolidated Communications
09.2024 - Current
Fiber Network Technician
Contract Solutions LLC
01.2022 - 09.2024
Freelance IT Consultant
Field Nation LLC
01.2018 - Current
Project Team Lead
PCG
01.2014 - 01.2018
Bachelor of Science - Computer Science
University of The People
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