Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Johnson

Elmhurst,IL

Summary

Detail-oriented Systems Administrator with specialized expertise in administering and optimizing Atlassian environments, including Jira Software, Jira Service Management, and Confluence. Proven success in configuring complex Jira projects, designing custom workflows, managing screen and permission schemes, and implementing ScriptRunner and Groovy-based automation to streamline operations and enhance user experience. Experienced in supporting enterprise IT environments, and collaborating with executive and remote teams across multiple locations. Adept in user lifecycle management, system provisioning, and Tier 2 technical support across platforms such as Google Workspace, Office 365, Slack, and Zendesk. Demonstrated ability to lead security initiatives—including MFA rollouts and access audits—while delivering scalable IT solutions that align with business goals, and promote operational efficiency.

Overview

8
8
years of professional experience

Work History

Systems & Applications Admin I

GrubHub
Chicago, IL
03.2023 - 03.2025
  • Administered and maintained complex Jira configurations, including project provisioning, custom workflows, screen and permission schemes, and Jira Service Management portals; developed custom reports, dashboards, and Agile boards using advanced JQL, and implemented automation rules to optimize task management and improve operational efficiency across an enterprise instance of over 2,500 users.
  • Designed and implemented advanced smart fields and dynamic behaviors using ScriptRunner and Groovy, enabling automated default field population, conditional field visibility, and workflow enhancements to support scalable, standardized business processes, and elevate the user experience.
  • Led end-to-end Jira and Confluence Data Center upgrade initiatives across production and development environments, leveraging Windows batch scripting for deployment execution; conducted comprehensive plugin audits, decommissioned legacy add-ons, and introduced value-driven applications to enhance platform stability, compatibility, and performance.

Senior IT Support Specialist

Braviant Holdings
Chicago, IL
08.2021 - 01.2023
  • Provided Tier 2 technical support for 70+ internal users and overseas call centers, administering and troubleshooting enterprise platforms, including Google Workspace, Atlassian Cloud (Jira/Confluence), Slack, and Office 365, to ensure system availability and performance
  • Managed full lifecycle user administration, including onboarding/offboarding, account provisioning, group permissions, and system access audits; developed and maintained IT policies and documentation to support operational consistency, and security compliance.
  • Led systems-level security initiatives, coordinated company-wide MFA implementation, conducted routine permission audits, and partnered with stakeholders to build KPI-driven reporting and custom dashboards within Jira to support data-driven decision-making.

IT Support Specialist

Accurate Personnel
Schaumburg, IL
07.2017 - 02.2020
  • Provided IT support for over 200 internal employees, including executive and C-suite teams, across multiple U.S. locations. Locations, ensuring timely resolution of technical issues, and delivering high-touch support across hardware, software, and communication platforms.
  • Led end-to-end onboarding and offboarding processes, including hardware imaging/distribution, system profile setup, and new hire IT orientation; coordinated virtual and on-site assessments to identify infrastructure needs, and cost-saving opportunities.
  • Implemented and administered the company’s first centralized ticketing system using Zendesk, partnering with cross-functional teams to define departmental workflows, KPIs, and reporting needs; additionally, led the successful enterprise-wide transition from Office 365 to Google Workspace.

Education

Bachelor of Arts - Psychology

Northern Illinois University
Dekalb, IL
05-2012

Skills

  • Jira Administration
  • ScriptRunner and Groovy Scripting
  • JQL and Reporting
  • System Upgrades and Plugin Management
  • Confluence Administration
  • Automation and Integration

Timeline

Systems & Applications Admin I

GrubHub
03.2023 - 03.2025

Senior IT Support Specialist

Braviant Holdings
08.2021 - 01.2023

IT Support Specialist

Accurate Personnel
07.2017 - 02.2020

Bachelor of Arts - Psychology

Northern Illinois University

Similar Profiles

CREATE PROFILE
Chris Johnson