Swati Verma

• Administered and configured Jira and Jira Service Management (JSM) for project management and issue tracking.
• Designed and optimized workflows, including automation features.
• Provided user support, training, and troubleshooting for Jira and reporting.
• Created custom dashboards and reports to track project progress.
• Applied Agile principles to enhance collaboration and delivery.
• Set up Jira for large-scale projects, ensuring alignment with needs.
• Utilized SharePoint, Confluence, and Bitbucket for improved collaboration.
• Creating and managing Confluence Spaces.
• Managing and resource planning.
• Creating Jira Dynamic Forms (built in Form tool, formerly known as Proforma).

Jira admin-cloud

• Daily responsibility involves user management, project configuration, issue management, plugin management, performance monitoring, security management, backup and recovery, user support and training, customization and automation rules, Workflow development, permission configurations schemes, custom fields configuration schemes, screen configurations schemes, notification scheme, stakeholder communication, dashboard creation, automated filters creation (JQL), documenting changes in confluence and staying updated with Atlassian ecosystem changes.
• Performed tooling integration of Xray and Ceptah with Atlassian Jira end-to-end using API and Webhooks.
• Managing action logs, issues register, risk register, and change log in Jira to track project risks and changes in Jira.
• Delivering Jira and Confluence training to the team and project manager.
• Continuous communication and collaboration with stakeholder and providing updates through Jira dashboards, filters, JQL or reports.
• Ensuring alignment with organizational objectives via metrics like velocity and sprint burndown reports on Jira.
• Jira Plugin: Clockworkfree, X-ray, Easy-BI, Ceptah, Timesheet Tracking, GTJ.

Scrum Master (Servant-Leadership)

• Leading Agile ceremonies, coaching the Scrum Team and Product Owner, removing impediments, fostering collaboration and prioritizing the backlog.
• Improving team efficiency through SAFe, Agile, and Scrum methodologies.
• Coaching organisation and team in SAFe and Agile to increase business improvement.
• Developing project schedules in MS Project, aligned with PMBOK, Agile, or Waterfall methodologies as per team requirements, facilitating timeline forecasting for various periods.

Principal Consultant - Jira/Jira Align

• Performed tooling integration of Atlassian Jira Align with Atlassian Jira end-to-end using API. Migration from Jira to Jira Align.
• Assisting and training clients for different projects in implementing and optimizing Jira
  Align to improve their portfolio management, program management, and product
  delivery processes.
• Partner with Atlassian University for courses and certification as well as providing
  training to the client.

Project Manager

• Scoping and developing Business Cases (following Greenbook), Project timelines,
  charters, Business Presentations, project schedulers, issue trackers, risk trackers,
  decision matrices, cost-effective Commercial, economic, and Financial Models.
• Researching and recommending procurement routes for NHS and Scottish Court by
  developing cost-effective commercial and financial models according to healthcare real
  estate strategies,

Jira Admin Cloud

• Manage user accounts and project configurations, facilitate issue tracking, integrate Jira
  with real estate tools, automate tasks, generate reports, ensure data security, provide
  training and support, and drive continuous improvement.
• Project Tracking in Jira and Asana as well as maintaining the documents in confluence
  and microsoft365.
• Present the leadership with weekly reports in the Jira dashboard and filters. Thus
  increasing the efficiency and transparency in the organization.

Project Manager

• Managing highly successful Lilla Project on Mobile Apps and performing project
  management activities according to PMBOK includes preparing the project budget
  ensuring the company obtains the best possible pricing and determining and minimizing
  risk in buyout processes.
• Understanding business priorities and changing them to the technology product;
  working as a liaison between the Product Owner and Scrum Team.
• Collaborating and coordinating with Sales, Marketing Teams, Delivery Teams, Product
  Teams, RND Teams, and Testing team for product finalization from inception to closure.
• Facilitating Agile/Scrum Ceremonies.

Jira Admin Cloud

• Responsible for user account management, project setup, issue tracking, tool
  integration, automation, reporting, security, training, and process enhancement.
• Providing training to employees in India as well as in Jakarta on how to use Jira, Trello
  and Confluence. Jira management in operating systems like android, ios, and linux.
• Developing policies and guidelines for Design Reviews, Code Reviews, and Employees
  Rewards.
• Expertise in Sprint Planning, User Story writing, UI/UX, Risk Management, Agile Methodologies, Scrum, Kanban, SDLC, calculation Velocity, tracking daily work, and Product Backlog through burn-down charts.
• Perform the capacity planning in Jira and help teams estimate the work effort.
• Developing Jira Instance with a new workflow for respective teams for better tracking
  purposes.

Jira Admin Server/On-Premise

• Migration on Server/Onpremise to cloud.
• Responsible for installation, user management, project setup, plugin management,
  maintenance, security, issue support, integration, training, documentation, and
  stakeholder communication.
• Development of workflow for each project and teams.
• Perform routine maintenance tasks such as backups, upgrades, and performance tuning
  to keep Jira running smoothly.
• Document system configurations, procedures, and best practices to facilitate knowledge
  sharing and ensure consistency in Jira administration.
• Training new joiners, product owner, product manager, project manager.

Scrum Master

• Leading the team of Scrum Masters consisting of 5 employees and supervising their
  work. Coaching and mentoring other Scrum Masters on our program team also
  partnering to ensure that our ways of working are consistent across team or
  organization.
• Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint
  retrospectives, Sprint Demos, Story Grooming, and Release Planning
• Provides a single point of contact for projects and leads the team's efforts toward
  continuous improvement.