Summary
Overview
Work History
Education
Skills
References
Timeline
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Chris Kelly

Summary

Highly motivated professional with 11 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

11
11
years of professional experience

Work History

OWNER & LEAD AUTOMOTIVE DETAILER

SHOWTIME MIRAGE LLC
01.2013 - Current
  • Manage & operate detailing business specializing in automotive exterior restoration
  • Generate leads using social media & in-person marketing
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Services offered include ceramic coating, paint correction, and reconditioning.
  • Tasked with managing budget reports, overseeing inventory, ensuring efficient time management, and acquiring new clients.

GENERAL MANAGER

PRO TINT
01.2015 - 07.2019
  • Maintained consistent levels of high-quality sales volume on a daily basis
  • Consistently demonstrated expertise in upselling and educating clients on various products and services
  • Deliver customer service with clients, company review responses, emails, & estimates for offsite jobs
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Education

GENERAL STUDIES -

HOUSATONIC COMMUNITY COLLEGE
01.2011

DIPLOMA -

WARREN HARDING HIGH SCHOOL
01.2009

Skills

  • Automotive detailing
  • Social media marketing
  • Marketing
  • Ceramic coating
  • Paint correction
  • Reconditioning
  • Budget management
  • Inventory management
  • Time management
  • Client acquisition
  • Sales generation
  • Product management
  • Quality control
  • Customer service
  • Problem resolution

References

References available upon request.

Timeline

GENERAL MANAGER

PRO TINT
01.2015 - 07.2019

OWNER & LEAD AUTOMOTIVE DETAILER

SHOWTIME MIRAGE LLC
01.2013 - Current

GENERAL STUDIES -

HOUSATONIC COMMUNITY COLLEGE

DIPLOMA -

WARREN HARDING HIGH SCHOOL

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Chris Kelly