Chris Ketterman
Leitchfield,KY
Summary
Business-driven Distributor executing strategic role within assigned market base to drive increase in retail sales. Displayed continual improvement in capability, knowledge, customer service, performance and profitability. Self-directed with commitment to meet company's objectives. Dedicated Automotive Technician with 20+ years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills. Hands-on Parts Sales Manager monitoring performance indicators and researching sales trends to support sales and dispatch teams. Cultivated productive relationships, securing customer loyalty by generating repeat and new business. Mechanically inclined with good work ethic.
Overview
7
7
years of professional experience
Work History
Distributor
Mac Tools
Owensboro , KY
2021.12 - 2024.01
- Managed relationships with vendors, ensuring timely deliveries of products or services.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
Technician
Bill Collins Ford
Louisville , KY
2017.05 - 2021.11
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Maintained a clean working environment at all times.
- Performed drive ability tests on vehicles after repairs were completed.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Education
High School Diploma -
Garfield High School
Akron, OH1991-05
Skills
- Product Demonstrations
- Upselling strategies
- Customer service experience
- Closing deals
- Sales experience
- Sales Strategies
- Brand Awareness
- Task Delegation
- Efficiency Improvement
- Deadline Management
- Stress Tolerance
Affiliations
I enjoy time with my family and my dogs. Working vehicles on the side, growing a small garden. Living a simple and a productive life.
Timeline
Distributor
Mac Tools
2021.12 - 2024.01
Technician
Bill Collins Ford
2017.05 - 2021.11
High School Diploma -
Garfield High School
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