Chris Large
Summary
Customer service professional with proven ability to manage and resolve customer inquiries efficiently. Known for collaborative approach and results-driven mindset. Adaptable and reliable, with strong communication and problem-solving skills. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Mortgage Operation Support Assistant
Zillion Technologies/Navy Federal Credit Union
04.2024 - Current
- Perform various functions within the mortgage lending administrative team to transform preliminary loan information into the initial disclosure documents for members.
- Adapted quickly to changing priorities while managing several products to include equity, refinance, and rekey loans.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Enhanced team productivity by mentoring new hires and contributing to a more knowledgeable team dynamic.
- Managed a high volume of loans concurrently while maintaining strict attention to detail and prioritizing tasks effectively.
- Contributed to the development of internal training materials and process documentation, enhancing overall team knowledge and effectiveness.
Recruiting Program Manager
AWS
02.2022 - 11.2022
- Deliver and execute different strategies to improve program processes.
- Implement standard operating procedures, provide documentation for customers, and create a central location for team documents.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Leveraged project management processes and tools to define and execute projects.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
Event Coordinator
Insight Global
05.2021 - 02.2022
- Plan and execute virtual events within the company and interface with recruiting teams and software development candidates.
- Consulted with customers to determine objectives and requirements for events.
- Developed post-event reports to determine effectiveness of each event.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
Area Leasing & Marketing Manager
CF Real Estate Services LLC
10.2020 - 02.2021
- Managed social media accounts for optimal audience engagement and increased online presence.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
Leasing Consultant
CF Real Estate Services LLC
06.2020 - 10.2020
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Home Care Provider
Consumer Direct Care/PCG Public Partnerships
06.2016 - 06.2020
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Education
Bachelor of Arts - Geospatial Analysis & Environment, Geographic Information Science
Virginia Polytechnic Institute And State University
Blacksburg, VAAdvanced High School Diploma -
Clarke County High School
Berryville, VASkills
- MS Office Applications
- Team Leadership
- NFCU Mortgage Products
- Loan Origination
- Marketing and Advertising
- Program Leadership
- Relationship Building and Management
- Document Analysis
- Customer Service
- Administration and Reporting
- Process Improvement
- Scheduling and Coordinating
Timeline
Mortgage Operation Support Assistant
Zillion Technologies/Navy Federal Credit Union
04.2024 - Current
Recruiting Program Manager
AWS
02.2022 - 11.2022
Event Coordinator
Insight Global
05.2021 - 02.2022
Area Leasing & Marketing Manager
CF Real Estate Services LLC
10.2020 - 02.2021
Leasing Consultant
CF Real Estate Services LLC
06.2020 - 10.2020
Home Care Provider
Consumer Direct Care/PCG Public Partnerships
06.2016 - 06.2020
Bachelor of Arts - Geospatial Analysis & Environment, Geographic Information Science
Virginia Polytechnic Institute And State University
Advanced High School Diploma -
Clarke County High School
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