Chris Lee
Los Angeles,CA
Summary
PMP-Certified Senior Project Manager and Certified ScrumMaster (CSM) at a change management consulting firm specializing in learning and development (L&D) and leadership development projects. Advised and managed client decisions to drive strategic alignment and measurable outcomes while focusing on client success and engagement in all project deliveries. Proven track record of delivering high-impact, client-focused solutions, resulting in two promotions in less than three years in a previous role due to strong leadership and results-driven performance. Dedicated to my work, my team, and my clients and driving success through collaboration, continuous improvement, and unwavering commitment
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Project Manager
NeuroLeadership Institute
05.2022 - 12.2024
- Trusted client advisor and project lead for developing and implementing scalable learning and development (L&D) and leadership training programs and consulting projects worth up to 7 figures
- Partnered with companies across different sectors of healthcare, tech, finance, manufacturing, and energy including Fortune 500 companies to drive organizational change on the basis of neuroscience
- Worked with P&G and Thomson Reuters to develop their training programs, Kaiser Permanente to develop their Belong@KP program, and Arizona Public Service to create their talent development and culture principles and frameworks
- Consulted clients on project implementation to ensure project success
- Fostered client relationships to drive client engagement and success to have 84% retention rate and repeat business
- Created and managed agile and waterfall project plans through SmartSheet and Monday in a matrix team environment with constant feedback and flexibility to change
- Analyzed and reported on project performance data with Microsoft Power BI to ensure KPIs are acknowledged and met
- Reviewed and managed statement of works (SOWs), ensuring the schedule, scope, and budget are on track and managed resource allocation of projects
- Collaborated with Finance department to track and update budget, revenue recognition, and invoicing through Atlassian/Confluence
- Collaborated with Sales to track and update ongoing and upcoming projects through Hubspot
- Created standard operating procedures (SOPs) for learning management systems (LMS) which included user management, course management, engagement, tracking, and system administration
- Managed direct reports and delegated tasks for balanced responsibilities
- Mentored project managers and project coordinators and provided guidance and support with for their work and career
Project Manager
NeuroLeadership Institute
04.2020 - 05.2022
- Trusted client advisor and project lead for developing and implementing scalable learning and development (L&D) and leadership training programs and consulting projects worth up to 6 figures
- Partnered with companies across different sectors of healthcare, tech, finance, manufacturing, and energy including Fortune 500 companies to drive organizational change on the basis of neuroscience
- Consulted clients on project implementation to ensure project success
- Created and managed agile and waterfall project plans through SmartSheet and Monday in a matrix team environment with constant feedback and flexibility to change
- Analyzed and reported on project performance data with Microsoft Power BI to ensure KPIs are acknowledged and met
- Reviewed and managed statement of works (SOWs), ensuring the schedule, scope, and budget are on track and managed resource allocation of projects
- Collaborated with Finance department to track and update budget, revenue recognition, and invoicing through Atlassian/Confluence
- Collaborated with Sales to track and update ongoing and upcoming projects through Hubspot
- Created standard operating procedures (SOPs) for learning management systems (LMS) which included user management, course management, engagement, tracking, and system administration
- Managed one direct reports and delegated tasks for balanced responsibilities
- Promoted to Senior Project Manager
Project Coordinator
NeuroLeadership Institute
08.2019 - 04.2020
- Learned about change management and Learning & Development (L&D) methodologies from the ground up
- Managed internal and client call scheduling, call meeting notes through Confluence and Google Suite, and project plan upkeep
- Communicated with third party vendors for any project deliverable needs to ensure project delivery and completion
- Edited and proofread call decks and presentations designed by PMs and Consultants for clients
- Participated in client calls by providing logistical information and action items and key decisions from previous meetings
- Moderated deliverables such as webinars and virtual keynotes
- Liaised with internal stakeholders, clients, and vendors to ensure successful project delivery
- Worked on three separate teams and expanded workload by 50% to support projects during Covid layoffs
- Shadowed Consultants and Engagement managers to learn how to lead client calls
- Promoted to Project Manager in record company time
Engagement Associate
Pancreatic Cancer Action Network
01.2019 - 08.2019
- Part of Operations team managing day to day logistics of PurpleStride events and volunteer tracking
- Managed communications with volunteers and monitored volunteer feedback to report to senior management
- Analyzed volunteers data to identify engagement opportunities and develop strategies
- Fielded all calls and emails from volunteers and businesses looking for partnership opportunities
- Kept track of all PurpleStride and other events inventory and managed shipping across the U.S
- Tracked expenses of our department with Accounting through Concur
- Provided feedback and insight to Marketing on what volunteers and businesses were looking for and what they responded well to
Community Engagement Coordinator
Teddy Bear Cancer Foundation
04.2017 - 06.2018
- Planned and ran end-to-end project management of community engagement campaigns to increase public awareness and support of Teddy Bear Cancer Foundation
- Established relationships with key stakeholders including community organizations, local businesses, and government agencies for monetary partnerships
- Revitalized engagement of past donors, like Toyota of Santa Barbara, on a more personal level to receive larger amounts of support and exposure
- Spoke at rotary clubs and university campuses about the impact TBCF had in the community and provided additional information as requested
- Tabled at community events to sign up volunteers and create more social awareness within Ventura, Santa Barbara, and San Luis Obispo
- Presented client reports to Board of Directors on the status of the families that were receiving support
- Used Trello to keep track and share progress of projects and tasks
- Partnered with internal Marketing and Development teams to review data and trends to ensure that meeting target goals were on track
- Optimized DonorPerfect and SmartSheet to outline and organize all partnerships with businesses and volunteers
Community Engagement Intern
Teddy Bear Cancer Foundation
09.2016 - 01.2017
- Provided admin support for programs and events for families that have a child battling cancer
- Supported the planning and coordinating logistics of donation and delivery of Thanksgiving food baskets and holiday gifts, and annual Christmas party for families
- Created and planned an all-expenses paid trip for a family to Sierra Nevada by networking and partnering with local businesses in Santa Barbara and Sierra Nevada
- Was offered a new position at the end of internship
Cashier/Front End Associate
Costco
05.2015 - 08.2016
- Provided quick and efficient customer service in a demanding and fast-paced work setting
- Offered solutions to customers dealing with frustration to ensure optimal outcome
- Communicated effectively with coworkers and management to ensure clarity on operations and expectations
- Developed deep understanding of the importance of clear communication and structure in the work setting
Education
Bachelor of Science - Environmental Science
University of California
Santa Barbara, CASkills
- Client Engagement/Relations
- Project Management (Waterfall & Agile)
- Product Leveraging
- Stakeholder Management
- Atlassian/Jira/Confluence
- Mondaycom/Smartsheet
- HubSpot
- LMS Administration
- Microsoft Office/Google Suite
- Adobe Acrobat
- Korean Proficiency
- Adobe Premiere Pro
Certification
- Project Management Professional (PMP), Project Management Institute (PMI), 09/01/23
- Certified ScrumMaster (CSM), Scrum Alliance, 02/01/24
- Microsoft Certified: Azure Fundamentals, Microsoft, 02/01/24
Timeline
Senior Project Manager
NeuroLeadership Institute
05.2022 - 12.2024
Project Manager
NeuroLeadership Institute
04.2020 - 05.2022
Project Coordinator
NeuroLeadership Institute
08.2019 - 04.2020
Engagement Associate
Pancreatic Cancer Action Network
01.2019 - 08.2019
Community Engagement Coordinator
Teddy Bear Cancer Foundation
04.2017 - 06.2018
Community Engagement Intern
Teddy Bear Cancer Foundation
09.2016 - 01.2017
Cashier/Front End Associate
Costco
05.2015 - 08.2016
Bachelor of Science - Environmental Science
University of California
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