Chris Leyva
Runaway Bay
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
29
29
years of professional experience
1992
1992
years of post-secondary education
Work History
Fresh operations Manager
Brookshires Grocery Company
Bridgeport
01.2011 - Current
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Supervised staff training programs to enhance team performance and service quality.
- Developed schedules for staff to ensure adequate coverage during peak hours.
- Conducted regular safety inspections to uphold workplace standards and compliance.
- Collaborated with suppliers to negotiate favorable terms and improve supply chain efficiency.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
Assistant Store Manager
Ken's Appliance Lawn & Garden
Bridgeport
04.1997 - 01.2011
- Assisted in managing daily store operations and staff scheduling.
- Coordinated inventory management and product ordering processes.
- Supported team training programs for new employees and ongoing staff development.
- Implemented visual merchandising strategies to enhance product displays.
- Monitored sales floor activities to maintain optimal store presentation.
- Resolved customer inquiries and complaints efficiently and professionally.
- Collaborated with management on promotional events and marketing initiatives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Coordinated with vendors to secure product availability at competitive prices.
Education
Chico High School
Chico, TXSkills
- Inventory management
- Process optimization
- Staff scheduling
- Customer service
- Safety compliance
- Decision making
- Time management
- Customer relationship management (CRM)
- Team leadership
- Customer relations specialist
Timeline
Fresh operations Manager
Brookshires Grocery Company
01.2011 - Current
Assistant Store Manager
Ken's Appliance Lawn & Garden
04.1997 - 01.2011
Chico High School