Christen (Chris) Lilly
Littleton,CO
Summary
Customer service professional with strong experience in wellness industry. Focused on enhancing customer satisfaction and driving company success through quality, speed, and process optimization. Skilled in building rapport and developing partnerships to foster business growth.
Overview
5
5
years of professional experience
Work History
Licensed Massage Therapist
Sonnenalp Spa
Vail, CO
02.2026 - Current
- Developed customized treatment plans based on thorough assessments of client conditions and goals.
- Enhanced client retention through exceptional service delivery and follow-up communication strategies.
- Established feedback mechanisms to improve service offerings and effectively address client concerns.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Engaged in ongoing professional development to remain current on industry trends and enhance therapeutic skills.
Licensed Massage Therapist
Lifetime Fitness
Centennial, CO
02.2022 - Current
- Delivered individualized massage therapy sessions tailored to client needs and preferences.
- Collaborated with fitness trainers to integrate massage therapy into overall client wellness plans.
- Educated clients on wellness practices and self-care strategies to enhance overall health.
- Maintained a clean, organized, and welcoming treatment environment adhering to safety standards.
Membership Consultant
Elements Massage
Littleton, CO
08.2025 - 08.2026
- Assisted members with inquiries, ensuring a high level of customer satisfaction.
- Executed onboarding processes for new members, facilitating smooth transitions into the community.
- Promoted membership benefits through effective communication and engagement strategies.
- Maintained accurate records of member interactions and transactions in CRM system.
- Conducted follow-up calls to assess member satisfaction and address concerns promptly.
- Adapted to changing priorities while maintaining service quality in fast-paced environment.
- Developed strong relationships with members, offering ongoing support and encouragement to achieve their fitness goals.
- Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
Licensed Massage Therapist
Self Employed
Denver, CO
02.2025 - 06.2025
- Delivered therapeutic massage services tailored to individual client needs.
- Collaborated with team members to enhance service efficiency and client satisfaction.
- Educated clients on self-care techniques and wellness practices post-session.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
Sales Associate
CarMax
Parker, CO
02.2025 - 05.2025
- Assisted customers in selecting quality used vehicles to meet their needs and preferences.
- Conducted thorough vehicle inspections to ensure compliance with safety standards and reliability.
- Maintained up-to-date knowledge of market trends to inform inventory management and sales strategies.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Flight Attendant
United Airlines
Denver, CO
01.2024 - 06.2024
- Delivered exceptional customer service to enhance passenger satisfaction and loyalty.
- Conducted safety demonstrations and ensured compliance with FAA regulations during flights.
- Collaborated with flight crew to manage in-flight services and resolve passenger issues efficiently.
- Trained new team members on emergency procedures and customer service protocols.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew.
Education
Bachelor of Arts - Sociology
University of Colorado At Colorado Springs
Colorado Springs, CO05-2020
Skills
- Sales expertise
- Sales skills
- Membership processing
- Client education
- Therapeutic techniques
- Relationship building
- Appointment scheduling
- Interpersonal communication
- Goal-oriented mindset
Timeline
Licensed Massage Therapist
Sonnenalp Spa
02.2026 - Current
Membership Consultant
Elements Massage
08.2025 - 08.2026
Licensed Massage Therapist
Self Employed
02.2025 - 06.2025
Sales Associate
CarMax
02.2025 - 05.2025
Flight Attendant
United Airlines
01.2024 - 06.2024
Licensed Massage Therapist
Lifetime Fitness
02.2022 - Current
Bachelor of Arts - Sociology
University of Colorado At Colorado Springs