Reliable and motivated professional driven to deliver exceptional member service and maximize performance results. Accomplished leader in the financial industry passionate about meeting the needs of our members, and exceeding strategic goals.
Overview
4
4
years of professional experience
Work History
Branch Manager III
Golden 1 Credit Union
12.2024 - Current
Led the launch and daily operations of a De-Novo branch, ensuring compliance, efficient workflows, and a differentiated, high quality member experience
Drove a member focused engagement model by managing KPI's, elevating production results, and strengthening service quality
Implemented targeting coaching plans to build staff capabilities, performance standards, and support career growth
Delivered Financial Education workshops to empower community members and expand branch impact
Branch Manager II
Golden 1 Credit Union
03.2022 - 12.2024
Directed daily branch operations to maintain regulatory compliance and drive efficient workflows
Managed performance standards and KPI's, improving production outcomes and service quality
Implemented targeted coaching plans to elevate performance and support career growth
Education
California State University, Sacramento
BACHELOR OF ARTS - Social Science
Skills
Led the top‑rated financial center branch in 2025, earning the highest internal and external member review scores across the network
Ranked among the top‑performing branches in 2025, successfully meeting all five KPI metrics in Q2
Contributed to enterprise‑wide initiatives by helping establish the framework for the True Path performance criteria
Achieved operational excellence in 2025, earning recognition for Least Scorecards and Well‑Controlled Audit performance