Chris L. Todd
Wichita,KS
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
23
23
years of professional experience
Work History
Tax Specialist
Kansas Department Of Revenue
09.2024 - Current
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Collected and submitted required tax payments.
- Analyzed financial records to verify accuracy of tax returns.
- Reviewed financial statements for accuracy and integrity.
Account Services Supervisor
Cox Communications
09.2021 - 04.2024
- Facilitated constructive feedback sessions between internal teams and clients aimed at improving overall service delivery.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous improvement within the organization.
Cox Business Security Consultant
Cox Business
12.2018 - 09.2021
- SalesForce Launch Pilot Team
- Outbound Dialing Strategy
- Enhanced client security by assessing vulnerabilities and recommending solutions.
Sales - Account Manager
ADT
10.2013 - 05.2018
- USAA Partner and Leader of new Affiliate Program
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
Operations Manager
T-Mobile
04.2002 - 05.2012
- Hosted multiple educational sessions for onsite leadership, covering different topics such as having effective business communication, accountability, product roll outs and preparing for success with a new team
- Served as Interim Team Manager in 2011 while leader was on long term leave
- Carried the unit I was serving to be the top performing team, with net sales added to existing customer accounts
- This was accomplished while the immediate team finished in the top 5 of that metric monthly
- Leader of CHIPS (Coaches Helping Improve Peer Success) team
- Developed, Increased Planning for Successes’ and onboarded new coaches in their role.
Education
Associate of Arts - Cyber Security
University of Phoenix
Tempe, AZ11-2026
Skills
- Sales Force
- SMART Plans
- B2B Sales
- P&L Management
- Sales Leadership
- Customer Retention
- Tax process improvement
Timeline
Tax Specialist
Kansas Department Of Revenue
09.2024 - Current
Account Services Supervisor
Cox Communications
09.2021 - 04.2024
Cox Business Security Consultant
Cox Business
12.2018 - 09.2021
Sales - Account Manager
ADT
10.2013 - 05.2018
Operations Manager
T-Mobile
04.2002 - 05.2012
Associate of Arts - Cyber Security
University of Phoenix
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