Hannibal Rasberry
Customer Service Represntative
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Specialist
Hornblower
Chicago, IL
07.2021 - Current
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Welcomed, greeted and assisted guests in high-traffic store, generating $26,315.00 of dollars in business
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Specialist
Loop Support
Chicago, IL
04.2020 - 04.2021
- Provided primary customer support to internal and external customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managed over 50 customer calls per day
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Resolved concerns with products or services to help with retention and drive sales
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
Bachelor of Science - Chemistry
Illinois Institute of Technology
Chicago, IL 05.2010 - 05.2014
Skills
Sale Force
Report preparation
Complaint resolution
Zoom Meetings
Microsoft Software
Talk Desk
Zendesk
Typing 65 wpm
Sales Force
Customer relationship management (CRM)
Timeline
Customer Service Specialist
Hornblower
07.2021 - Current
Customer Service Specialist
Loop Support
04.2020 - 04.2021
Bachelor of Science - Chemistry
Illinois Institute of Technology
05.2010 - 05.2014