Wendy Flores
Golden Entertainment
Las Vegas,NV
2
Languages
15
years of professional experience
Reliable professional with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Goal oriented, dedicated and focused. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges and seeking to advance my career
Work History
Human Resources Benefits Specialist
1 Year- Administered employee benefits programs, ensuring compliance with regulations and company policies.
- Streamlined enrollment processes for health insurance plans, enhancing employee satisfaction and participation rates.
- Collaborated with cross-functional teams to design effective wellness initiatives aligned with organizational goals.
- Provided guidance to employees regarding benefits options, addressing inquiries and resolving issues efficiently.
- Conducted regular audits of benefits administration systems, identifying discrepancies and implementing corrective measures.
- Developed comprehensive communication materials to educate employees about available benefits and changes in policy.
- Enhanced employee satisfaction by effectively managing benefits enrollment and addressing concerns in a timely manner.
- Handled escalated customer service inquiries from employees experiencing difficulties navigating their health insurance coverage successfully.
- Coordinated leaves of absence requests according to FMLA guidelines while maintaining strict confidentiality of sensitive information.
- Managed annual open enrollment periods, ensuring seamless transitions between plan years for all employees.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Built relationships with vendors to foster quality service delivery.
Eligibility Specialist
10 Years 1 Month- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Processed benefits applications for medical assistance
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Called applicants to set up appointments and explain benefits processes
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Created agendas and communication materials for team meetings.
- Improved operations by working with team members and customers to find workable solutions
- Recognized by management for providing exceptional customer service.
- Performed site evaluations, customer surveys and team audits
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Guest Services Coordinator
2 Years 10 Months- Responsible for reviewing & replying to all Market Metrix customer surveys
- Input and process all casino marker payment
- Sort all property incoming and outgoing mail
- Reply to all inquiries from customers
- Assist with all monthly Executive Calendars
- Coordinate VIP welcome cards from the General Manager to the customers
- Able to fill in for the Executive Secretary when needed.
- Assist with the process of all casino jackpot winners
- Experience with CMS and LMS tracking systems
- Manage WJ-220 (Mail machine)
- Maintained confidential information for the executive staff
- Experience with DATA Mate (interoffice communicator)
- Up-keep and order all printer inks and toners
- Keep inventory of all mail supplies
Education
High School Diploma
Skills
Recordkeeping and data input
Organization
Planning and coordination
Problem resolution
Business operations
Team building
Process improvement
MS Office
Project organization
Inventory management
Administrative support
Customer service
Adaptable and Flexible
Excel
Outlook
Epic
SMS
Sale Force
Teams
Athena
Benefits administration
Verbal and written communication
New employee enrollment
Relationship building
Termination procedures
FMLA comprehension
Special projects
Open enrollment
Teamwork
Time management
Attention to detail
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Goal setting
Adaptability
Languages
English: Fluent
Spanish: Fluent
Timeline
Human Resources Benefits Specialist
Golden Entertainment
08.2025 - CurrentRead More
Eligibility Specialist
Savista
09.2014 - 10.2024Read More
Guest Services Coordinator
The Orleans Hotel & Casino
11.2011 - 09.2014Read More
Durango High School
High School Diploma
Read More